Case Manager Generalist

Voala; Los Angeles (CA); On-site; Full time

Job summary

An established industry player is seeking a dedicated Case Manager Generalist to provide vital case management services to low acuity clients. In this rewarding role, you will be the primary point of contact for clients, coordinating essential services and care to help them navigate their challenges. Your responsibilities will include conducting comprehensive assessments, developing tailored case plans, and advocating for clients within the community. This position offers the opportunity to make a meaningful impact in the lives of individuals and families, ensuring they receive the support they need to thrive. Join a mission-driven organization committed to serving vulnerable populations and fostering positive change.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Retirement Benefits

Qualifications

• Must pass fingerprint clearance and background check.
• 1 year of experience in case management or related field.

Responsibilities

• Conduct screenings and assessments to develop case plans.
• Coordinate case conferences and monitor client progress.
• Advocate for clients in various settings.

Skills

Case Management

Advocacy

Assessment Skills

Communication Skills

Education

High School Diploma or GED

Bachelor’s Degree in Social Services

Tools

HMIS Navigation

Job description

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $22.91 - $24.12 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
  • Assess barriers facing the clients and develop a case plan.
  • Coordinate individualized planning with clients to meet short- and long-term needs.
  • Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.

QUALIFICATIONS

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

EDUCATION:

• HS/GED. Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE:

• Minimum 1-year general experience in case management or similar social services role.
• Or Bachelor’s Degree in Social Services related field in lieu of experience.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field).
• 1 year of experience working with target population.
• HMIS navigation.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.