Case Manager Generalist

Voala; Santa Ana (CA); On-site; Full time

Job summary

An established industry player is seeking a compassionate Case Manager Generalist to provide essential case management services to clients with low acuity needs. In this role, you will be the primary point of contact, coordinating a wide range of social services to help individuals overcome barriers and achieve their goals. You will conduct assessments, develop personalized case plans, and advocate for clients within the community. This position offers a unique opportunity to make a meaningful impact in the lives of those in need while working in a supportive environment that values your contributions. Join a team dedicated to empowering vulnerable populations and helping them change their life stories.

Benefits

Competitive medical benefits

Dental insurance

Vision insurance

Retirement benefits

Qualifications

• 1+ years of experience in case management or similar social services role.
• Completion of VOALA Case Management training within 6 months of hire.

Responsibilities

• Conduct comprehensive screenings and assessments for clients.
• Coordinate individualized planning and monitor client progress.
• Advocate for clients before various bodies and facilitate support groups.

Skills

Case Management

Advocacy

Client Assessment

Service Coordination

Education

High School Diploma or GED

Bachelor’s Degree in Social Services

Tools

HMIS Navigation

Job description

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $22.91 - $24.12 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
  • Assess barriers facing the clients and develop a case plan.
  • Coordinate individualized planning with clients to meet short- and long-term needs.
  • Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.

QUALIFICATIONS

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

EDUCATION:

• HS/GED. Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE:

• Minimum 1-year general experience in case management or similar social services role.
• Or Bachelor’s Degree in Social Services related field in lieu of experience.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field).
• 1 year of experience working with target population.
• HMIS navigation.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.