Case Manager Generalist

Voala; Lancaster (CA); On-site; Full time

Job summary

An established industry player is seeking a dedicated Case Manager Generalist to join their team. In this rewarding role, you will provide essential case management services to clients in need, ensuring they receive the support and resources necessary to improve their life situations. You will be the primary point of contact, coordinating services, conducting assessments, and advocating for clients across various community settings. If you are passionate about making a difference and have experience in social services, this opportunity to contribute to meaningful change could be perfect for you.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Retirement Benefits

Qualifications

• 1+ year experience in case management or similar social services role.
• Must complete VOALA Case Management training within 6 months of hire.

Responsibilities

• Conduct screenings and assessments to develop case plans for clients.
• Coordinate care and advocate for clients in various settings.

Skills

Case Management

Advocacy

Assessment

Coaching

Outreach

Education

High School Diploma or GED

Bachelor’s Degree in Social Services

Job description

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $22.91 - $24.12 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
  • Assess barriers facing the clients and develop a case plan.
  • Coordinate individualized planning with clients to meet short- and long-term needs.
  • Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.

ESSENTIAL DUTIES:

• Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients' needs, set goals and find the necessary resources to meet those goals.
• Coaching and Social Support – accompany participants to activities and services.
• Coordinate Care and Case Management as part of team, connecting participants to appropriate services.
• Advocacy for participants before other agencies/community settings.
• Capacity Building – motivating participant progress.
• Outreach and Engagement – Meet participants and bring into programs.
• Other duties as required and may be subject to change.

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

EDUCATION:

• HS/GED. Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE:

• Minimum 1-year general experience in case management or similar social services role.
• Or Bachelor’s Degree in Social Services related field in lieu of experience.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field).
• 1 year of experience working with target population.
• HMIS navigation.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.