Case Manager - Full Time - Day Shift - Wyandotte

Henry Ford Health; Wyandotte (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Henry Ford Wyandotte Hospital is seeking a Case Manager to join the patient-centered care team. The role involves identifying, assessing, planning, facilitating, and coordinating care to meet each patient’s health care needs while advocating for options and services throughout the care continuum.

Responsibilities include arranging effective discharge planning, promoting patient safety, and ensuring cost-effective outcomes. Requires RN or LMSW licensure with Michigan license and CCM/ACM preferred.

Qualifications

• Bachelor's degree in nursing or Master's in Social Work.
• Minimum of 3 years of clinical experience.
• Excellent verbal communication and written documentation skills.
• Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization.
• Strong problem-solving, analytical, and decision-making skills.
• Strong computer skills.
• Experience in discharge planning, home health care, rehabilitative medicine, or managed care preferred.
• Knowledge of Medicare and Medicaid regulations and case management principles.
• Understanding of social determinants of health and their impact on a patient's wellbeing.
• Well versed in facilitating community resources to meet the needs of diverse populations.
• Strong organizational, planning and implementation skills with the ability to handle multiple complex patient needs simultaneously.
• Strong sense of compassion with the ability to successfully advocate for patients and their families.

Responsibilities

• Identify, assess, plan, facilitate, and coordinate care across the patient care continuum.
• Coordinate effective discharge planning to ensure safe transitions to next levels of care.
• Advocate for patients and families to meet health care needs.
• Collaborate with hospital teams to optimize patient safety and quality of care.
• Support patients with understanding options and services, promoting cost-effective outcomes.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Problem solving

Analytical thinking

Decision making

Computer skills

Discharge planning

Advocacy

Social determinants

Education

Bachelor's degree in nursing

Master's degree of Social Work

Job description

General Summary

Full Time Benefits Eligible The Case Manager is a member of the hospital or specialty-based patient-centered care team or treatment team responsible for the collaborative practices of identification, assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual's and family's health care needs. The goals of the case manager are to promote patient safety, quality of care and cost-effective outcomes. The case manager provides effective discharge planning services that support a safe transition to the next level of care and addresses the needs of patients who have experienced a critical event or diagnosis that requires management strategies to optimize health outcomes along the care continuum.

Education/Experience Required

• Bachelor's degree in nursing or a Master's degree of Social Work


• Minimum (3) three years of clinical experience


• Excellent verbal communication and written documentation skills


• Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization


• Strong problem-solving, analytical, and decision-making skills


• Strong computer skills and knowledge


• Experience in discharge planning, home health care, rehabilitative medicine, or managed care preferred


• Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles


• Knowledge of medical ethics and legal implications related to case management


• Understanding of social determinants of health and their impact on a patient's wellbeing


• Well versed in facilitating community resources to meet the needs of diverse populations


• Strong organizational, planning and implementation skills with the ability to handle multiple complex patient needs simultaneously


• Strong sense of compassion with the ability to successfully advocate for patients and their families

Certifications/Licensures Required

• Registered Nurse (RN) or a Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license


• Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management Association preferred

Additional Information

• Organization: Henry Ford Wyandotte Hospital


• Department: Case Management WHMC


• Shift: Rotating


• Union Code: Not Applicable