Supervising Residential Specialist - Domestic Violence Shelter, Rose

Safe Horizon; New York (NY); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Vacation Time

Paid Sick Time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Life Insurance

Flexible Spending Accounts

Job summary

Safe Horizon is seeking a Residential Specialist for the DV Shelter Program in New York. You will apply a trauma-informed, client-centered approach and guide staff in practices that respect survivors’ self-determination while ensuring safety and supportive care.

You will respond to crises, de-escalate tensions, monitor intake and safety plans, and support daily operations, staffing, and compliance. The role includes staff supervision and ongoing professional development.

Qualifications

• Must have trauma-informed, client-centered approach and anti-oppressive lens.
• Experience coaching staff in client practice and supervision.
• Strong crisis intervention and de-escalation skills.

Responsibilities

• Learn and apply trauma-informed, client-centered methods in daily work with residents.
• Provide crisis intervention, mediation and de-escalation as needed.
• Monitor intake calls to assess safety needs and risk management during shelter placement.
• Mediating disputes from a trauma-informed perspective and addressing grievances.
• Assist the Director with daily operations, ensuring staffing coverage and safety compliance.
• Oversee unit vacancy, billing documentation, client intake and attendance records.
• Conduct health and safety checks and unit inspections per policy.
• Provide bi-weekly one-on-one and monthly group supervision focused on CCP skills and vicarious trauma.
• Recruit, supervise and manage residential specialists; handle disciplinary actions as needed.
• Complete annual staff performance evaluations and support professional development.

Skills

Trauma-informed care

Crisis intervention

Staff supervision

Coaching staff

Education

High school diploma or equivalency

Job description

Summary:

The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors' right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.

Responsibilities:

Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches.

• Using neutral and non-judgmental language when responding to the needs and requests of residents and ensuring that Residential Specialist are meeting this expectation;
• Provide crisis intervention including mediation and de-escalation skills to diffuse situations between resident's family members and/or roommates;
• Monitoring intake calls to assure staff are exploring and implementing immediate safety needs and a risk management plan during screening calls for shelter placement;
• Mediating disputes and addressing grievances from a trauma informed perspective.
• Assist the Director in the day to day operations of the program by ensuring the facility is meeting coverage and facility safety regulatory standards.
• Efficient oversight of the unit vacancy, billing documentation and client intake process; including attendance, client signatures and absence notifications.
• Ensuring that regular health and safety checks (rounds) and unit inspections occur as required. happen from a trauma informed perspective;
• Provide staff with bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of CCP skills and includes discussions about vicarious trauma;
• Responsible for recruiting, supervising and managing performance of residential specialists, which include disciplinary actions as needed. Understanding and responding to vicarious trauma with a focus on self-care (both for self and for staff members);
• Completing annual staff performance evaluations; developing staff professional development Secondary Job Functions:

Qualifications:

High school equivalency or high school diploma plus three years of relevant training and experience in human services or related field

Additionally, the candidate that is selected to fill this role must have or make arrangements to obtain the following certifications within the first 3 months of hire:

• First Aid and Safety with CPR from the American Red Cross
• New York State Security Guard License
• F-02 Fire Guard Certification
• F-80 Fire Guard Certification

If the candidate that is chosen for this position has Fire Guard certification cards that list a former employer, then the candidate must request updated cards that reflect the name of the new employer.

If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement:

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Know Your Rights: Workplace discrimination is illegal.

Hiring Range:

$25.82 to $29.05 Hourly

Full-time Hours:

35 Hours per week

Full-time Benefits:

Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Safe Horizon was named one of City & State New York Top Workplaces of 2025 and recognized for Great Employee Benefits!