Case Manager - Developmental Disabilities Program (Adult Residential Services)

Clackamas County; Oregon City (OR); Hybrid; USD 54,000 - 75,000; Full time

Job summary

Clackamas County Social Services seeks Case Managers for the Developmental Disabilities Services Program to coordinate community-based services, develop ISP and safety plans, and monitor adult and child services. The team emphasizes inclusion, equity, and respect for clients with intellectual and developmental disabilities, with a commitment to dignity in service delivery.

Position offers hybrid on-site/telework options after six months, and requires driving for county business.

Qualifications

• Three years of human services related experience or equivalents.
• Experience developing ISP, safety plans, skill training plans, and client assessments.
• Experience monitoring service plans and coordinating with residential/housing settings.
• Knowledge of federal/state regulations for case management in DD services.
• Experience collaborating with community agencies or law enforcement.

Responsibilities

• Plan, assess, and document program services per Oregon Administrative Rules (OAR).
• Conduct home visits to assess needs and complete annual service plans.
• Coordinate entry, exit, and transfer meetings for in-home and residential services.
• Monitor service payments and ensure compliance with plans.
• Provide crisis management and inter-agency coordination.

Skills

Human services experience

Assessment of client needs

Collaboration with agencies

Regulatory knowledge

Education

Associate's degree in behavioral/social science

Bachelor's degree + 1 year experience

Bachelor's degree in behavioral/social science or related

Bachelor's degree in any field

Tools

eXPRS experience

Job description

JOB DETAILS AND QUALIFICATIONS

Clackamas County's Social Services Division is seeking Case Managers to join the Developmental Disabilities Services Program. Case Managers working in this program manage community-based services by providing case management, resources and referral, and coordinating residential services, for Clackamas County children and adults with intellectual and developmental disabilities. Case managers in these positions are responsible for authorizing and monitoring services, for adults in residential services.

Our Program strives to create a culture of belonging where everyone feels welcome, valued and engaged in the work of supporting individuals who experience Intellectual and/or Developmental Disabilities. We value inclusion and believe everyone’s voice is important. We value equity and strive to provide individuals with the resources they need to succeed. We don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees and all we serve.

We welcome applicants from diverse backgrounds and experiences, including members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. We value both traditional and non-traditional experience and recognize that skills may be developed through paid or unpaid work, volunteering, military service, transferable skills, or lived experience. We encourage candidates to share the unique perspectives and experiences they would bring to the role in the supplemental questions.

Required Minimum Qualifications/Transferrable Skills:*

• Must meet the minimum standards for a Service Coordinator/Case Manager under Community Developmental Disability Programs as defined in the Oregon Administrative Rule (OAR) 411-320-0030 and 411-415-0040:
  • Three (3) years of human services related experience, such as work providing assistance to people and groups with issues, such as economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing; OR
  • An associate's degree in a behavioral science, social science, or a closely related field and two (2) years of human services related experience, such as work providing assistance to people and groups with issues, such as economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing; OR
  • A bachelor's degree in any field and one (1) year of human services related experience, such as work providing assistance to people and groups with issues, such as economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing; OR
  • A bachelor's degree in behavioral science, social science, or a closely related field
• At least 1 year of current (within past 4 years) experience with Intellectual and Developmental Disabilities services.
• At least 1 year of experience providing case management services such as developing individual service plans, safety plans, skill training plans and conducting client assessments.
• At least 1 year of experience conducting comprehensive assessments of client needs as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
• At least 1 year of experience monitoring client progress and ensuring service plans are carried out. (This may involve visiting clients in homes, hospitals and/or licensed residential settings).
• Experience in collaborating with community agencies, organizations or law enforcement.
• Thorough knowledge of federal and state regulations that define the requirements and responsibilities for case management and corresponding services in order to assist the developmentally disabled populations.

Preferred Qualifications/Transferrable Skills:*

• At least one (1) year of experience providing case management services such as developing individual service plans(ISPs), safety plans, skill training plans and participating in client needs assessments, in a DD residential setting, at a supervisor/manager level.
• At least one (1) year of experience as an authorized DD Behavior Specialist.
• Thorough working knowledge of HCBS and OAR requirements for DD Residential Services.

Pre-Employment Requirements:

• Must pass post-offer, pre-employment drug test.
• Must pass a criminal history check which may include national or state fingerprint records check.
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Planning, Assessment, and Documentation

• Participate in individual planning and authorization of all program services in compliance with Oregon Administrative Rules (OAR).
• Conduct home visits to assess functional levels, determine individual needs, and complete annual service plans.
• Coordinate and lead entry, exit, and transfer meetings for individuals participating in in-home, residential, and employment services.
• Participate in and inform comprehensive needs assessments to establish support frameworks and dictate appropriate service payments.
• Maintain detailed documentation of all participants and agency contacts in the required format and databases.

Resource Sharing, Referral, and Transition Coordination

• Inform individuals and families of their rights, providing clear guidance on how to access available community resources.
• Facilitate cross-departmental coordination with Child Welfare (CW) to guarantee appropriate supports for children in custody.
• Partner with state agencies such as Oregon Vocational Rehabilitation Services (OVRS) and the ODDS office to implement Employment First activities.
• Guide the transition of youth into the adult developmental disabilities system, including attending IEP meetings and structuring alternative resource plans.
• Assist families with entitlement applications, offering resources and referrals to services, and guardianship supports where necessary.

Service Monitoring and Quality Assurance

• Monitor service compliance monthly and quarterly against Oregon Administrative Rules, adjusting individual plans as needs change throughout the year.
• Complete mandatory monitoring checklists, reviewing incident reports and auditing service payments utilized by providers.
• Identify and report potential abuse or safety concerns to state child or adult protective services using approved CDDP processes.
• Provide consultation and training to service providers and families based on trends identified during routine monthly monitoring.
• Manage Medicaid billing authorizations by accurately utilizing the Plan of Care system in eXPRS.

Crisis Management and Professional Administration

• Assess and stabilize emergent needs for consumers experiencing a crisis during regular or after-hours schedules.
• Arrange immediate crisis resources, including coordinating respite care, securing emergency payments, and preventing institutionalization.
• Support voluntary admissions and technical assistance during psychiatric or medical emergencies.
• Maintain proactive program knowledge regarding changing state regulations, eligibility criteria, and payment methodologies.
• Participate in ongoing professional development, agency staff meetings, and regular performance evaluations.

WORK SCHEDULE

This position is included in the County’s alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position may be eligible for hybrid on-site/telework after six months of employment, based on the Department’s business needs and requirements. Employees are expected to work on-site at least 50% of their time, in accordance with Department requirements. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during the time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.