Housing Services Program Monitor

Clackamas County; Oregon City (OR); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Clackamas County’s Housing & Community Development Division seeks an experienced Housing Services Program Monitor to oversee a portfolio of contracted housing programs, provide coaching to providers, and ensure compliance across multiple funding sources.

The role emphasizes developing guidelines, coordinating multi-agency efforts, and advancing equitable access within the homelessness response system. Strong collaboration and data-analysis skills are essential.

Qualifications

• At least four years as a case manager or program coordinator for housing-related services.
• Experience managing multiple contracts or grant-funded programs with budgets and invoicing.
• At least two years in housing navigation and placement services.
• Experience designing complex housing systems in public or nonprofit sectors.
• Ability to interpret complex regulations into clear documentation or guidance.
• Experience assessing training needs of partner staff.
• Ability to collaborate with county housing teams, providers, and community partners.
• Experience coaching providers and managing performance, compliance, or service-quality concerns.

Responsibilities

• Oversee contract performance, compliance, and fiscal reviews; conduct site visits and document reviews.
• Review program and contract data to identify trends, gaps, risks, and disparities and translate into action.
• Lead coordination with partner agencies and housing services staff.
• Develop program documentation, guidelines, and protocols to support complex housing programs and equitable access.
• Evaluate homelessness programs and propose improvements; incorporate feedback from partners and counties.
• Identify capacity-building needs and support training resources for partner agencies.
• Support homelessness response strategy development and interagency agreements.
• Participate in design of housing systems and BFZ implementation.

Skills

Case management

Program coordination

Contract management

Budgeting & invoicing

Provider coaching

FEMALE?

Job description

This Job Posting closes at 11:59p.m. (Pacific Time) on Wednesday, November 11, 2026.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

JOB DETAILS AND QUALIFICATIONS

Clackamas County’s Housing & Community Development Division (HCDD) seeks an experienced housing and homeless services professional to join our team as the Housing Services Program Monitor (classified as a Program Planner). This position combines housing-system expertise, provider coaching and technical assistance, and contract and program oversight to support effective delivery of housing and homeless services.

Clackamas County’s housing and homeless services programs support individuals and families experiencing or at risk of homelessness. This position supports the County’s broader homelessness response system by coordinating and overseeing a portfolio of housing and homeless services programs supported by County, Metro, State, and Federal funding.

The selected candidate will coordinate and oversee a portfolio of contracted homeless services programs, potentially including up to 15 contracts across permanent supportive housing, rapid rehousing, emergency shelter, outreach, housing navigation, and other housing programs. Working closely with contracted providers, the Housing Services Program Monitor will support program implementation, monitor performance and compliance, identify and resolve challenges, and ensure contractual expectations are met. Contract oversight includes monitoring fiscal requirements, reviewing invoices and budgets, conducting provider site visits, supporting corrective actions, and coordinating contract amendments and renewals.

The position will support providers through coaching, case conferencing, resource navigation, and collaborative problem-solving; facilitate multi-agency meetings; use a by-name list to coordinate program access; and address provider training and capacity-building needs. The Housing Services Program Monitor will lead program development and evaluation, including developing guidelines and protocols, assessing program effectiveness, and recommending improvements that promote consistent services, equitable access, and a stronger housing and homelessness response system.

Competitive candidates will bring strong collaboration, analytical, and communication skills; the ability to facilitate complex meetings among service providers; and experience supporting providers in addressing program performance and compliance concerns. They will also demonstrate an understanding of racial equity and experience approaching and leading work through a racial-equity lens.

Required Minimum Qualifications/ Transferrable Skills:

• At least four (4) years of experience working as a case manager or program coordinator for a safety on the streets/outreach, emergency shelter, housing navigation, and/or supportive housing program (programs that include a housing subsidy and support services)
• Experience managing multiple contracts or grant-funded programs simultaneously, including monitoring provider performance, compliance, budgets, invoicing, documentation, and deliverables
• At least two (2) years of experience, either directly or in a program management or support role, with housing navigation and placement services
• Experience working with and designing complex housing systems in the public or non-profit sector
• Ability to interpret complex regulations and translate them into clear, user-friendly documentation, guidelines, protocols, or frameworks
• Experience assessing and addressing the training needs of partner-agency organization staff
• Ability to establish and maintain effective, collaborative working relationships with participants, County housing and Supportive Housing Services teams, contracted service providers, mainstream and culturally specific community organizations, other public and private agencies, and County employees
• Experience interpreting and analyzing complex contracts, agreements, and grant documents
• Experience coaching and supporting contracted service providers while also addressing performance, compliance, or service-quality concerns, establishing clear expectations, and following through on corrective actions when needed.
• Experience working with high-needs or highly vulnerable communities to support housing stability and well-being.

Preferred Special Qualifications/ Transferrable Skills:

• Experience facilitating complex meetings among various service providers, often using a by-name-list
• Experience developing documentation and/or framework for documentation
• Direct experience understanding regulations and use plain language to develop documentation and/or framework for documentation

Pre-Employment Requirements:

• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Duties may include but are not limited to the following:

• Manage contract oversight by monitoring performance, compliance, and fiscal requirements; conducting provider visits and file, invoice, budget, and risk reviews; maintaining documentation; and providing technical assistance. Address concerns through corrective strategies, coordinate amendments and renewals, and recommend escalation when obligations are unmet. Support compliance across funding sources through site visits, file reviews, responses to funder monitoring, performance and budget tracking, and flex fund expenditure monitoring.
• Review and interpret available program, contract-performance, and fiscal data to assess progress toward deliverables and outcomes; identify trends, gaps, risks, and disparities; and translate findings into clear provider feedback, monitoring priorities, and recommendations for program improvement. Use qualitative context and provider feedback to understand what the data show and what action is needed.
• Lead coordination and problem-solving efforts with partner agencies and other housing services staff.
• Lead the development of program documentation, guidelines, and protocols to support complex housing programs and advance equitable access, especially for underserved populations.
• Lead ongoing evaluation of homelessness response programs and recommend improvements. Gather and incorporate feedback from partner agencies and County work groups, communicate changes and requirements to County staff and community partners, and integrate evidence-based practices and current research into program design and operations. Assess and support service providers’ training needs by providing training resources and delivering training as appropriate.
• Identify and address capacity-building needs related to program policy development, service delivery, and documentation practices to ensure consistent, high-quality services.
• Support and lead the development of homelessness response strategies and programs, adapting to evolving system needs and priorities.
• Participate in the design of a complex housing services system, including Built for Zero (BFZ) implementation, development of scopes of work, and interagency agreements.

View the full classification specification.

KEY COMPETENCIES

Required upon hire:

• Experience working with and designing complex housing systems in the public or nonprofit sector.
• Experience as a case manager or program coordinator supporting individuals experiencing homelessness through street outreach, emergency shelter, housing navigation, or supportive housing programs that include housing subsidies and wraparound services. Skill in supporting high-acuity and highly vulnerable populations to promote housing stability and well-being.
• Ability to interpret complex regulations and translate them into clear, user-friendly documentation or frameworks for consistent application.
• Skill in assessing and addressing the training needs of partner-organization staff, with an understanding of approaches that support effective learning.
• Ability to build and maintain collaborative relationships with County housing teams and contracted service providers to support effective delivery of housing programs and services.
• Ability to interpret and analyze complex contracts, agreements, and grant documents; develop clear, programmatic scopes of work; and monitor partner organizations for compliance with contractual obligations.
• Ability to engage in direct, constructive conversations with contracted providers, provide actionable feedback, and develop performance improvement plans when necessary to ensure contract compliance.
• Experience coaching and supporting contracted service providers while addressing performance, compliance, and service-quality concerns, setting clear expectations, and ensuring corrective actions. Experience managing multiple contracts and grant-funded programs simultaneously through oversight of provider performance, compliance, budgets, invoices, documentation, and deliverables.

Trainable after hire:

• Skill in coordinating multi-agency meetings to support housing placement and services, including using a by-name list to track and prioritize individuals in need.

WORK SCHEDULE

This position is included in the County’s alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off).

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is eligible for hybrid on-site/telework and based on the Department’s business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.