Case Manager-Developmental Disabilities

Greene County Board of Developmental Disabilities; Xenia (OH); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible/Hybrid schedule

Mileage reimbursement

Professional development assistance

Tuition reimbursement

Health insurance

Retirement plan (OPERS- Ohio Public Em

Sick, Vacation, Personal days

Vision insurance

Dental insurance

Life insurance

Pet Insurance

Employee assistance program

Job summary

Greene County Board of Developmental Disabilities seeks a Service & Support Administrator to help individuals with developmental disabilities live fuller, more independent lives in their communities. The role focuses on coordination, advocacy, and impact, connecting goals with services, providers, and opportunities.

You will coordinate services, work with families, providers, and community partners, and ensure right supports are in place and performing well.

Qualifications

• Bachelor’s degree preferred in human services, social work, or related field.
• Ability to obtain SSA certification at hire.
• Valid Ohio driver’s license and reliable transportation.
• Ability to pass background checks, drug screen, and physical.

Responsibilities

• Develop and maintain ISPs using person-centered planning.
• Coordinate assessments and services aligned with individuals’ goals.
• Monitor services for quality, safety, and effectiveness.
• Collaborate with individuals, families, providers, and community partners.
• Respond to health and welfare concerns as needed.
• Maintain accurate documentation and regulatory compliance.
• Support individuals through ongoing service coordination and advocacy.
• Participate in an on-call rotation 2–3 times per year to address urgent needs.

Skills

Communication

Interviewing

Documentation

Teamwork

Organization

Education

Bachelor’s degree

Job description

Service & Support Administrator

(aka: Case Manager)
Full-Time | Monday–Friday | 8:00 AM–4:00 PM

Hybrid Work / Flexible Schedule

1 Position Available

As a Service & Support Administrator (SSA), you help individuals with developmental disabilities live fuller, more independent lives in their communities. You become the person who helps connect the dots between goals, services, providers, and opportunities.

This role is about coordination, advocacy, and impact. You’ll work directly with individuals, families, providers, and community partners to ensure the right supports are in place and working well.

As an SSA, you will coordinate services and supports that help individuals live the lives they choose. Key responsibilities include:

• Developing and maintaining Individual Service Plans (ISPs) using person-centered planning
• Coordinating assessments and services that support each individual’s goals
• Monitoring services to ensure quality, safety, and effectiveness
• Working closely with individuals, families, providers, and community partners
• Responding to health and welfare concerns when they arise
• Maintaining accurate documentation and regulatory compliance
• Supporting individuals through ongoing service coordination and advocacy
• Participating in an on-call rotation (roughly 2-3 times a year) to address urgent needs

Every day looks a little different. One moment you might be helping someone plan their future goals, the next you’re solving a problem that helps them stay safely supported at home.

You’ll Thrive in This Role If You:

• Care deeply about helping others succeed
• Communicate clearly and build strong relationships
• Stay organized while managing multiple responsibilities
• Think critically and solve problems quickly
• Work well both independently and as part of a team

Benefits

• Flexible/Hybrid schedule
• Mileage reimbursement
• Professional development assistance
• Tuition reimbursement
• Health insurance
• Retirement plan (OPERS- Ohio Public Employer Retirement System)
• Sick, Vacation, Personal days
• Vision insurance
• Dental insurance
• Life insurance
• Pet Insurance
• Employee assistance program
  

Minimum Qualifications

• Bachelor’s degree (human services, social work, special education, or related field preferred)
• Ability to obtain required Service & Support Administrator certification (at hire)
• Valid Ohio driver’s license and reliable transportation
• Ability to pass required background checks, drug screen and physical

Required Knowledge, Skills & Abilities (KSAs)

Knowledge of:

• Principles of developmental disabilities services, social work, rehabilitation, or related human services fields
• Person-centered planning practices
• State and federal laws and administrative rules governing service coordination and client rights
• Medicaid waiver and Targeted Case Management requirements

Skills in:

• Professional written and verbal communication
• Interviewing and information gathering
• Maintaining accurate and timely documentation
• Use of standard office technology and electronic documentation systems

Ability to:

• Organize and maintain confidential records
• Interpret and apply administrative rules and policies
• Manage multiple assignments and regulatory deadlines
• Exercise sound judgment in responding to safety or service concerns
• Work collaboratively with individuals served, families, providers, and agency staff
• Adapt to evolving technology systems and service requirements