Case Manager Department Supervisor

Dungarvin; Mendota Heights (MN); On-site; USD 65,000 - 80,000; Full time

Job summary

Dungarvin in Minnesota seeks a Case Management Department Supervisor to lead a team delivering compliant, person-centered case management services. You will coach staff, build partnerships with counties, and drive program development to improve outcomes and efficiency.

The role emphasizes leadership, regulatory knowledge, and collaboration with stakeholders to meet state and federal requirements while promoting continuous improvement.

Qualifications

• Bachelor's degree in human services or related field.
• Minimum two years working with individuals with disabilities or aging.
• Three years of supervisory experience in case management services.
• Knowledge of local community resources and services.
• Strong oral and written communication skills.
• Knowledge of case management principles, procedures, and practices.
• Ability to adapt to a variety of duties and shifting priorities.
• Ability to negotiate and resolve conflicts between parties.
• Valid driver's license and proof of automobile insurance.

Responsibilities

• Lead, mentor, and develop a team of case managers, creating a positive and high-performing work environment.
• Recruit, train, and retain top talent to support service demands.
• Drive program development and continuous improvement to enhance service quality.
• Monitor performance, quality assurance standards, and regulatory compliance.
• Partner with counties and stakeholders to ensure contracted services meet guidelines.
• Oversee assessment, planning, referral, coordination, monitoring, consultation, and advocacy.
• Collaborate on strategic planning, budgeting, and service enhancements.
• Build professional relationships with county partners and agencies.
• Promote case management services through committees, conferences, and organizations.
• Develop and monitor policies and procedures with leadership.

Education

Bachelor's degree in human services

Job description

Are you a passionate leader who thrives on developing people, building high-quality programs, and making a meaningful difference in the lives of others? As a Case Management Department Supervisor , you'll play a key role in shaping and leading a team dedicated to delivering exceptional services and support.

In this position, you'll oversee the growth, quality, and success of our case management program while coaching and developing talented case management professionals. You'll combine strategic leadership with hands-on support to ensure services are person-centered, effective, and compliant with state and federal requirements.

What You'll Do

• Lead, mentor, and develop a team of case managers, creating a positive and high-performing work environment.
• Recruit, train, and retain top talent to ensure we have the resources needed to support current and future service demands.
• Drive program development and continuous improvement initiatives that enhance service quality and outcomes.
• Monitor performance, quality assurance standards, and compliance with regulatory and company requirements.
• Partner closely with counties and community stakeholders to ensure contracted services meet all state and federal guidelines.
• Oversee the delivery of comprehensive case management services, including assessment, planning, referral, coordination, monitoring, consultation, and advocacy.
• Collaborate with organizational leadership on strategic planning, operational goals, budgeting, and service enhancements.
• Build and maintain strong professional relationships with county partners, community agencies, and other key stakeholders.
• Help promote and advance case management services through participation in committees, conferences, and industry organizations.
• In partnership with the Director, develop, implement, and monitor policies, procedures, and best practices that support exceptional service delivery.

What Makes This Role Exciting

This is more than a supervisory position. It's an opportunity to influence the future of case management services, develop talented professionals, strengthen community partnerships, and ensure individuals receive the support they need to live meaningful lives. If you're a leader who enjoys balancing strategy, quality, and team development with a mission-driven purpose, we'd love to hear from you.

Qualifications:

• A Bachelor's Degree in a human service-related field and two years of experience working with individuals with disabilities or aging
• A minimum of three years of supervisory experience in case management services
• Knowledge of the local community
• Good oral and written communication skills
• Knowledge in case management principles, procedures, and practices
• Demonstrates adaptability to performing a variety of duties, occasionally changing from one task to another of a different nature without loss of efficiency or composure
• Ability to negotiate and resolve conflict between dissenting parties
• Ability to conduct detailed analytical evaluations and studies, and prepare related reports and recommendations
• A valid driver's license and proof of automobile insurance

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.

9/2/26