Case Manager - CTA CSP

Journey Mental Health Center; Madison (WI); On-site; USD 54,000 - 64,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing evidence-based care for adults living with serious mental illness. As a Clinical Case Manager, you'll play a vital role in delivering culturally sensitive and trauma-informed services, helping individuals navigate their recovery journey. This position emphasizes collaboration, respect, and personal choice, ensuring that each consumer receives tailored support. If you're passionate about making a difference in the community and thrive in a dynamic team environment, this opportunity is perfect for you. Embrace the chance to contribute to meaningful change in the lives of those you serve.

Qualifications

• Master's degree in a related field is essential.
• Experience in behavioral health and cultural sensitivity is preferred.

Responsibilities

• Provide culturally sensitive clinical services to adults with mental illness.
• Conduct assessments and develop treatment plans for consumers.
• Work collaboratively within an interdisciplinary team to support recovery.

Skills

Cultural Sensitivity

Trauma-Informed Care

Clinical Assessment

Case Management

Communication Skills

Team Collaboration

Crisis Resolution

Bilingual Skills (Spanish/Hmong/Cambodian)

Education

Master's degree in a related behavioral health field

Job description

Job Details

Job Location: Madison, WI

Position Type: Full Time

Education Level: Master in Human Services Field

Salary Range: $54564.95 - $63242.97 Salary/year

Travel Percentage: Road Warrior

Job Shift: Day

Job Category: Nonprofit - Social Services

Description

Job Summary:

Come work with us at a Jail Diversion Community Support Program team at Journey!!! Community Support Programs offer coordinated, evidence-based care and treatment for adults who live with a severe mental illness. Services are provided in the community and aim to meet an individual’s unique needs, reduce mental health symptoms and challenges in community living, and lead to recovery. Program staff focus on the values of hope, collaboration, personal choice, and respect in their work with those receiving CSP services.

The Case Manager position is responsible for providing a wide array of culturally sensitive, recovery oriented, trauma sensitive, direct clinical services provided in conjunction with other staff. Services provided by this position may include assessment, treatment planning, referrals, and case management.

The Clinical Case Manager provides comprehensive clinical services to consumers in community settings. The Case Manager will work within an interdisciplinary team to provide day to day services to adults living with a serious mental illness and substance abuse; including assisting consumers with their rehabilitation efforts, education and support, medication monitoring and deliveries, and assessing mental status and symptomology. The Case Manager will also complete timely and professional documentation.

The Case Manager reports directly to the assigned supervisor with overall program supervision provided by the Clinical Team Manager. Minimum annual service hours are 1352.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Journey Mental Health Center upholds a strong commitment to Diversity, Equity, and Inclusion (DEI) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities.

Qualifications

Duties/Responsibilities:

A. Provision of Clinical Services

1. Performs accurate assessments to initially evaluate mental health, as well as alcohol and other drug use issues in a culturally sensitive, recovery oriented, trauma sensitive manner.
2. Provides a range of clinical services in conjunction with program staff including outreach, assessment, treatment planning, referral, and case management in a context that is supportive of the consumer’s culture, values, and perspectives.
3. Completes accurate clinical records including intakes, assessments, treatment plans and updates, progress notes, discharge summaries, and other information in a timely manner.

B. Program and JMHC Participation

1. Attends staff meetings, in-services and other program activities as requested.
2. Participates in JMHC committees, trainings and activities as directed and/or approved.

The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.

Education and Experience:

Education/Licensure

ESSENTIAL

• Master's degree in a related behavioral health field.
• All potential candidates will need to successfully pass the Background Information Disclosure (BID) for entity employees and contractors. Wisconsin’s Caregivers Law requires background, and criminal checks are required by the Department of Health Services and Wis. Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4)

PREFERRED

• Certification or licensure in applicable behavioral health/substance abuse field or ability to acquire.

Experience

• Experience in related behavioral health field.
• Commitment to work toward improving cultural sensitivity and inclusion.
• Strong commitment to principles of recovery and to facilitating consumer participation in treatment/service planning and provision.
• Knowledge of evidence-based practices for treatment of mental health and co-occurring disorders.
• Experience in mental health and substance abuse assessment, case management, treatment planning and crisis resolution.
• Ability to communicate effectively (both orally and in writing).
• Ability to work effectively with an interdisciplinary team with a positive and creative attitude.
• Ability to work independently and remain organized and efficient.
• Superior ethics and interpersonal boundaries as evidenced by experience in community based work with related professional references.
• Possession of a valid driver's license, a favorable driving record, adequate insurance (per WI law) and access to a vehicle with willingness to use it for work (i.e., transporting consumers).

PREFERRED

• Bi-lingual, and/or bi-cultural (Spanish/Hmong/Cambodian).
• Fluent in American Sign Language.
• Experience with use of evidence-based practices in mental health, and substance abuse.

Physical Requirements

• Requires driving, sitting, standing, light lifting, bending, and reaching, and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.

Working Conditions

• May require evening or weekend hours depending on program and consumer’s needs.
• Proof of COVID-19 vaccination, or submission of ongoing PCR test results required.

Journey Behavioral Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.