Case Manager CSS

Marrakech, Inc.; West Haven (CT); Hybrid; USD 30,000 - 31,000; Full time

Job summary

Marrakech, Inc. in Connecticut seeks a Case Manager for Community Support Services (CSS) to oversee programs for individuals with developmental disabilities who receive less than 24/7 support. You will manage staff schedules, ensure quality customer service, and coordinate training.

The role includes supervising CSS staff, collaborating with healthcare professionals, and tracking progress on individualized recovery plans while ensuring regulatory compliance and data accuracy.

Qualifications

• Master’s or Bachelor’s degree in Human Services, Special Education, or related field preferred.
• Experience with individuals with disabilities in community-based settings is essential.
• Strong communication, organizational and problem-solving skills; proficient with MS Office and online docs.

Responsibilities

• Oversee programs (e.g., IHS, Respite, Life Skills) across Connecticut and supervise CSS staff.
• Coordinate staff scheduling, training, evaluations, and budget adherence.
• Ensure service delivery per Individual Plans and facilitate interdisciplinary meetings.
• Maintain regulatory compliance and accurate incident/service documentation.

Skills

Communication

Organizational

Problem-solving

Education

Master’s or Bachelor’s degree in Human Services/Special Education or related field

Tools

Microsoft Office

Web-based documentation systems

Job description

SUMMARY

The Case Manager CSS oversees community-based programs for individuals with developmental disabilities who receive less than 24/7 support. Responsibilities include managing staff schedules, ensuring quality customer service, and providing necessary staff training. The Case Manager supervises Community Support Services (CSS) staff, collaborates with various healthcare professionals, and tracks progress on individualized recovery plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

including the following. Other duties may be assigned.

• Management & Supervision: Oversee various programs (e.g., IHS, Respite, Life Skills) across Connecticut. Manage staff scheduling and ensure compliance with organizational policies. Supervise and train CSS Support Staff.
• Staff Development: Participate in the hiring process, conduct staff orientations, and ensure all staff receive required training. Complete staff evaluations and manage schedules within budgetary guidelines.
• Program Coordination: Ensure effective delivery of services per Individual Plans, including community integration and health services. Facilitate interdisciplinary team meetings to develop and review service plans.
• Compliance & Reporting: Maintain compliance with all regulations and ensure accurate documentation of incidents and services. Regularly review program data and outcomes to enhance service quality.Community Integration: Promote social roles and independence for clients, ensuring their needs are met within the community.

Transportation Requirements

• A valid Connecticut driver’s license is required.
• Must possess and have access to a registered, insured vehicle for work-related duties.

QUALIFICIATIONS

• Education: Master’s or Bachelor’s degree in Human Services, Special Education, or related field preferred; a high school diploma with relevant experience may be accepted.
• Experience: Work with individuals with disabilities in community-based settings is essential.
• Skills: Strong communication, organizational, and problem-solving skills are required. Proficiency in Microsoft Office and familiarity with web-based documentation systems is necessary.

SALARY

• $21.87/hr increases to $22.40/hr after 6-month introductory period.

SCHEDULE

• 40 Hours Flex