Case Manager Supervisor

Community Solutions, Inc. (CSI); Hartford (CT); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Two weeks vacation

Sick time and floating holidays

Medical and Dental plans

Vision, FSA, STD, Life options

401(k) with company match

Tuition reimbursement

Ongoing training

Job summary

Community Solutions Inc. (CSI) seeks a Case Manager Supervisor to lead the team at the Watkinson House location in Hartford, CT. The role includes supervising case managers, managing intake, counseling, case records and discharge planning to promote safety and effective program operations.

Key duties include staff supervision, monitoring incidents, reviewing client paperwork, and coordinating trainings and aftercare services. Strong communication and collaboration with partners are essential.

Qualifications

• Bachelor's degree in a social science field required or equivalent experience.
• Excellent oral, written and interpersonal skills are desired.
• Ability to engage and develop collaborations with community agencies.
• Experience with Microsoft Office is preferred.

Responsibilities

• Supervise case manager staff and oversee client service delivery.
• Manage intake assessment, case records, discharge planning and aftercare.
• Monitor staff performance and provide feedback to the program director.
• Coordinate group sessions, staff training and safety procedures.
• Oversee shift operations and ensure policy compliance.
• Perform routine reviews of client files for organization and quality.

Skills

Interpersonal skills

Oral and written communication

Community agency collaboration

Education

Bachelor's degree in a social science field

Tools

Microsoft Office

Job description

Community Solutions is seeking a Case Manager Supervisor to join our team at the Watkinson House location in Hartford, CT. The Case Manager Supervisor will be responsible for general case management and supervisory case management duties including (but not limited to) supervising team of case managers, ensure community safety and effective program operation through internal and external monitoring of client activities and program services, intake assessment, individual and group counseling, case record management, discharge preparation and aftercare services

Schedule

Monday/Tuesday 1:00pm to 9:00pm and Wednesday/Thursday/Friday 9:00am to 5:00pm

Salary

$59,370.69

ESSENTIAL FUNCTIONS Include But Are Not Limited To

• Perform all duties and responsibilities of case manager, including carrying a caseload as required by program needs, as relates to counseling, case record management, intake assessment, discharge preparation, aftercare services, security, resource management and facility maintenance.
• Supervise Case Manager staff, relating to both security and case management.
• Oversee staff response to all shift problems and emergency incidents.
• Review all client related paperwork, regarding content, timeliness and quality. Review all client files on a monthly basis for organization and content.
• Monitor client compliance with treatment stipulations and recommend modifications to program director.
• Monitor staff performance and provide regular feedback to program director on all staff.
• Assist program director in developing, leading and supervising client group meetings, program services and counseling sessions. Monitor and evaluate group activities on an ongoing basis.
• Assist program director in training staff in areas of security procedures, client supervision, client paperwork.
• Supervise the completion of urine collections, telephone spot checks and employment and home site visits of clients to verify and document client movement and record information.
• Monitor shift operation for compliance with Agency policy and procedure, applicable standards and relevant contractual policy.
• Monitor staff compliance with all policies and procedures pertaining to the safety and security of clients, Agency property and the community.
• Assist program director in setting agenda and participate in weekly staff meetings.
• Perform the functions of human service worker/case manager such as client supervision, custody, searches, facility rounds, counts, and urine surveillance as needed.
• Participate in on call agency duty officer rotation as assigned.

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community-based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.

Qualifications

• Bachelors degree in a social science field and two years experience in case management or similar field. Education may be substituted with experience on a year for year basis.
• One year experience in management and supervision of staff or three years of case management experience.
• Excellent oral, written and interpersonal skills desired.
• Ability to engage and develop collaborations with community agencies.
• Previous assessment experience preferred
• Experience with Microsoft Office

Benefits

• Two (2) weeks' vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.
• Sick time (7 days accrual basis), floating holiday time (4 days/year).
• Medical and Dental plans.
• Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.
• 401(k) plan with automatic enrollment and a company match of 100% up to 4% of your contribution.
• Tuition reimbursement after 1 year service.
• Ongoing training.

CSI is an Equal Opportunity Employer M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.