Case Manager

ADAPT of Hudson Valley; City of Middletown (NY); On-site; USD 33,000 - 40,000; Full time

Job summary

ADAPT of Hudson Valley is seeking a Case Manager to develop and implement Individualized Service Plans for residents in a residential setting. You will provide social services, coordinate with providers, and monitor satisfaction with services to support each resident's rights and well-being.

You will lead interdisciplinary planning, document progress, and train staff to ensure effective service delivery while maintaining confidentiality and complying with regulatory requirements.

Qualifications

• Ability to read, write, speak and understand English.
• Good interpersonal skills to interact effectively with residents, families and staff.
• Good organizational skills.
• Proficiency in the use of a computer and knowledge of appropriate software.
• Due to sensitive nature of the position, must maintain strict confidentiality.
• Ability to work independently and handle multiple tasks.
• Able to work flexible hours.
• Demonstrate sound judgment and the capacity to respond to unusual situations.
• Excellent written and verbal communication skills.

Responsibilities

• Develops and implements Individualized Service Plans for individuals and advocates.
• Provides case management and links individuals with providers.
• Coordinates services and monitors satisfaction with services.
• Chairs interdisciplinary team meetings and documents recommendations.
• Manages data collection and maintains confidential records.

Skills

English literacy

Interpersonal skills

Organizational skills

Computer proficiency

Confidentiality

Independent work

Flexibility

Communication skills

Judgment

Education

Bachelor’s Degree in Human Services

Tools

PC software

Job description

Description

SUMMARY

Under general supervision, is responsible for the development and implementation of the Individualized Service Plans for individuals and their advocates in accordance with the regulations and requirements of the applicable governmental and other regulatory agencies within a residential setting. Provides case management services to assigned individuals and determines individual aptitudes, interests and preferences. Identifies appropriate service providers and links individuals with providers. Coordinates services and monitors individual’s satisfaction with the services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Case Manager will include, but are not limited to the following:

• Provides social services to each resident directed toward maximizing his/her social functioning, enhancing coping capacity of his/her family, asserting and safeguarding his/her human and civil rights and those of his/her family and fostering their human dignity and personal worth.
• Develops and monitors individual treatment plan in accordance with regulatory and agency policy.
• Participates in interdisciplinary planning. Interprets, documents and follows up on all recommendations of interdisciplinary team meetings. Chairs all meetings of the interdisciplinary team.
• Includes channels of communications and consultation with residence staff and professional staff to interpret and explain residence’s psychological needs as he/she progresses through habilitation.
• Develops goals and activities generated by interdisciplinary team. Produces an active treatment plan schedule for each individual served.
• Documents comprehensive functional assessment and review of plan of care as needed.
• Ensures proper data collection through observation and in-service training.
• Assists in all activities of daily living and participates in activities outside of residence i.e. shopping, trips swimming pool as needed.
• Supervises Residence Program Specialists in implementation of active treatment plans.
• Makes regular and meaningful family, resident and agency-wide contacts.
• Trains and instructs Residence Program Specialists on individual’s specific goal plans, relevant data collection, daily routine and general procedures and practices of residence.
• Maintains contacts with government social services agencies, not‑for‑profit social service agencies to access resources and/or advocate for services.
• Performs individual evaluations to determine whether and when alternate placement is needed.
• Handles family outreach and in-service training.
• Insures that all benefits for which residents may be eligible for are applied for in an expeditious manner and to effect transfer of any prior accumulated funds to agency.
• Provides systematic follow-up to assure referral to appropriate community agencies upon discharge.
• Works regularly with, develops, or is responsible for maintaining security of confidential information such as records of person receiving services which requires regular use of discretion. Improper disclosure may cause embarrassment, disruption, or conflict to agency or persons receiving services and their families.
• Coordinates admissions to program including preparation of referral material, initial screening of applicants, contact with families, and other referral services.
• Ensures all required adaptive equipment is secured and maintained in good working order.
• Maintains up to date files on applicants.
• Processes new admissions including contact with families and arrangements for day programming.
• Advocates for residents to ensure that all of their rights are being fulfilled.
• Writes monthly case notes on all client’s interpersonal, social, workshop progress and family contacts.
• Serves as a liaison to Day Programs, Service Coordination and Clinics as needed.
• Keeps abreast of changes in field.
• Performs other related duties as requested.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read, write, speak and understand English
• Good interpersonal skills are required in order to interact effectively with employees, coworkers, residents, families and outside contacts.
• Good organizational skills
• Proficiency in the use of a personal computer. And knowledge of appropriate software
• Due to sensitive nature of the position, must be able to maintain the strictest confidentiality.
• Ability to work independently and handle multiple tasks.
• Excellent organizational skills
• Able to work flexible hours
• Demonstrate sound judgment and the capacity to respond to unusual situations.
• Good oral and written communications skills

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree in the Human Services field
• At least one year of prior experience working with people with developmental disabilities

LANGUAGE SKILLS

Ability to read, write, speak and understand English. Ability to read, analyze, and interpret reports and documents. Ability to respond to common inquiries, concerns or complaints from employees and customers. Excellent written and verbal communication skills required.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Basic understanding of statistics.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables. Ability to resolve conflicts and mediate stressful situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee frequently is required to walk and sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to a normal office setting with little or no discomfort due to noise or temperature. Some walking, bending and standing required in order to photocopy, access files and so forth; work may be performed under pressure and may be, at times, mentally fatiguing; ability to sit for long periods of time necessary.

Hourly Rate: $26.44