Case Manager PXCM01

Sentinel Offender Services, LLC; Phoenix (AZ); Hybrid; USD 26,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Dental Insurance

401(k)

Vision Insurance

Wages On Demand

Job summary

Sentinel Offender Services, LLC is seeking a Case Manager for Criminal Justice - Client Monitoring in Phoenix, AZ. The role handles an assigned caseload of offenders under electronic monitoring, enforcing restrictions ordered by the court and related agencies.

The position is full-time, with hours 8:00 AM to 5:00 PM, Monday through Friday. Requires two years in criminal justice or related field; an associate degree is preferred but a high school diploma is required.

Qualifications

• Two years’ experience in criminal justice or related field; education accepted in lieu of experience.
• Associate degree preferred; High School Diploma required.
• Must pass criminal background investigation and drug screening.

Responsibilities

• Responsible for participant’s program orientation.
• Reviews participant’s financial information for fee assessment.
• Sets guidelines and schedule for Electronic Monitoring program.
• Conducts weekly or bi-weekly participant compliance appointments.
• Reviews and interprets daily participant exception reports and investigates non-compliance.
• Install or visually inspect electronic monitoring equipment.
• Testify in court for participants who have not met requirements.
• Administer required drug testing.
• Maintain an auditable case file for all participants.
• Attend Court to enroll and instruct court-ordered participants in the Supervised Release Program.

Skills

Basic computer skills

Time management

Communication skills

Customer service

Independent work

Written reports

Transportation

Flexibility

Education

Associate degree preferred; High School Diploma required

Job description

Case Manager - (Criminal Justice - Client Monitoring) - Phoenix

Full Time Phoenix, AZ, US

30+ days ago Requisition ID: 1550

Salary Range: $18.75 To $19.00 Hourly

For almost 30 years, Sentinel Offender Services has provided community based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing and community-based offender management programs.
Sentinel Offender Services was recently acquired by Allied Universal and will integrate into Allied Universal Electronic Monitoring in December 2026. Candidates joining our team prior to the integration will initially be hired as Sentinel employees under Sentinel’s current employment and benefit programs and will transition to Allied Universal Electronic Monitoring as part of the December integration. This is an exciting time to join our team as we bring together Sentinel’s decades of industry experience with the resources and reach of Allied Universal.
Job Type: Full-Time
Schedule: Monday - Friday / 8:00AM - 5:00PM

Pay: $18.75/hr - $19.00/hr

Benefits:

• Health Insurance
• Paid Time Off
• Dental Insurance
• 401(k)
• Vision Insurance
• Wages On Demand

The Case Manager provides a service to the contracted Department by handling an assigned caseload of offender’s serving an alternative sentence of electronic monitoring and is primarily responsible for the comprehensive case management and enforcement of restrictions that are ordered by the Court, Probation, Parole, or Sheriff’s Department.

Essential Functions:

• Responsible for participant’s program orientation. Effectively communicates the program rules, regulations and contract requirements of their sentence.
• Reviews participant’s financial information for fee assessment. Determines the daily rate that the participant will be responsible for paying while on the program.
• Sets the guidelines and requirements for the participant while on the Electronic Monitoring program by detailing permitted activities and setting schedule for electronic monitoring.
• Conducts weekly or bi-weekly participant compliance appointments to collect, review and interpret participant activity documentation; review participant activity reports to determine that participant is in compliance with sentencing guidelines meeting the regulations of program and sentence; collects program fees or may make adjustment to daily rate as needed; verifies and/or adjust participant activity schedule as needed; prepares reports and notices for case file and sentencing department.
• Reviews and interprets daily participant exception reports, investigating participant activity that is not in compliance with their sentence.
• Install or visually inspect electronic monitoring equipment being used by participant.
• Testify in court for participants that have not met the requirements of the program.
• Administer required drug testing.
• Maintain an auditable case file for all participants under their management.
• Attend Court to enroll and instruct court order participants in the Supervised Release Program.

Requirements:

• Two years’ experience in criminal justice or related field; education accepted in lieu of experience.
• Must successfully pass criminal background investigation and drug screening.

Education

• Associate degree preferred. High School Diploma required

Knowledge + Skills + Abilities:

• Basic computer skills
• A reliable form of transportation to ensure job attendance
• Practice time management to meet tight deadlines due to program equipment installation requirements
• Must be able to work flexible work schedules if needed
• Must be able to communicate effectively with Department Personnel, Judges and Program Participants as well as Sentinel personnel
• Effective customer service skills
• Ability to work independently and maintain an effective and efficient level of service
• Ability to prepare written reports and maintain accurate records

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.