Case Manager - Community Support Program

Family & Children's Center; La Crosse (WI); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Family & Children's Center is seeking a compassionate Case Manager for our Community Support Program in La Crosse, WI. You will help individuals with severe mental illness navigate challenges, connect with resources, and work toward recovery in clients' homes and communities.

The role emphasizes relationship-centered care, strong advocacy, and collaboration with families and providers. Local travel and community-based settings are essential aspects of the position.

Qualifications

• Bachelor's degree in behavioral science or related field with 1,000 hours of supervised post‑degree clinical experience with persons with chronic mental illness; OR
• Bachelor's degree in another field with 2,000 hours of supervised post‑degree clinical experience with persons with chronic mental illness.
• Familiarity with the human service delivery system, DHS 63, recovery principles, ethics, and professional boundaries.
• Valid driver's license and ability to use own vehicle for client transportation.

Responsibilities

• Provide mental health case management services to individuals with severe and persistent mental illness.
• Complete assessments and create treatment, recovery, and crisis plans.
• Help clients identify and achieve individual recovery goals.
• Provide strengths-based, recovery-oriented services.
• Connect clients with housing, food, healthcare, safety, and independent living resources.

Skills

Relationship building

Communication

Crisis intervention

Patient advocacy

Organizational skills

Education

Bachelor's in behavioral science

Post-degree clinical hours 1000+

Bachelor's in other field + 2000 hours

Master's preferred: MSW/Clinical Psy/PMHN

Job description

Case Manager - Community Support Program

Legal Address - La Crosse, WI 54603

Overview

Salary Range

$18.00 - $25.00 Hourly

Position Type

Full Time

Job Shift

Day

Category

Nonprofit - Social Services

Description

Do Work That Changes Lives.

What if your next job wasn’t just a job—but an opportunity to help someone build a more independent and fulfilling life?

Family & Children’s Center is seeking a compassionate, motivated Case Manager to join our Community Support Program (CSP).

In this role, you’ll work directly with individuals living with severe and persistent mental illness, helping them navigate challenges, connect with resources, develop support systems, manage symptoms, and work toward their personal recovery goals.

You’ll build relationships. You’ll solve problems. You’ll advocate. And you’ll see the impact of your work.

Why You’ll Love This Role

Purpose-driven work
Help people achieve recovery goals and successfully live in their communities.

Relationship-centered care
Build meaningful professional relationships with clients and collaborate with families and treatment providers.

Community-based work
Get out of the office and work directly with clients in their homes and communities.

Every day is different
No two clients—or two days—are exactly alike. You’ll use your skills, creativity, and compassion to respond to individual needs.

What You’ll Do

As a CSP Case Manager, you will:

• Provide mental health case management services to individuals with severe and persistent mental illness.
• Complete assessments and createtreatment, recovery, and crisis plans.
• Help clients identify and achieve their individual recovery goals.
• Provide strengths-based, recovery-oriented services.
• Help clients manage psychiatric symptoms and co-occurring medical and substance use concerns.
• Provide symptom monitoring, education, crisis intervention, and medication education/monitoring as directed.
• Connect clients with community resources related to housing, food, healthcare, safety, and independent living.
• Coordinate care with internal and external treatment providers.
• Engage family members and support systems when permitted by the client.
• Participate in treatment meetings and ongoing supervision.
• Maintain accurate, timely clinical and case management documentation.
• Provide after-hours crisis services by phone or face-to-face when needed.
• Assist with discharge planning and referrals.

This is a community-based position, with at least 50% of the work occurring in community settings or clients' homes. Local travel is required.

Qualifications

What We’re Looking For

You might be a great fit if you are someone who:

• Builds trust easily and treats people with dignity and respect
• Believes people can achieve meaningful recovery
• Is compassionate, dependable, and organized
• Enjoys working directly with people rather than sitting behind a desk all day
• Can balance independence with teamwork
• Communicates effectively with clients, families, providers, and coworkers
• Is comfortable responding to changing needs and crisis situations
• Understands the importance of confidentiality, ethics, and professional boundaries
• Committed to recovery-oriented and strengths-based services

Required Qualifications

Education & Experience:

• Bachelor's degree in behavioral science or a related field plus 1,000 hours of supervised post‑degree clinical experience with persons with chronic mental illness; OR
• Bachelor's degree in another field plus 2,000 hours of supervised post‑degree clinical experience with persons with chronic mental illness.

Candidates should also have familiarity with the human service delivery system, DHS 63, recovery principles, ethics, and professional boundaries.

A valid driver's license and ability to use your own vehicle for client transportation are required.

Preferred Qualifications

• Master's degree in Social Work, Clinical Psychology, or Psychiatric Mental Health Nursing
• Additional supervised clinical experience working with individuals with severe and persistent mental illness
• Previous Community Support Program (CSP) experience

Your Work Will Make a Difference

The goal isn't simply to manage a caseload.

It's to help people build stability, strengthen their support systems, access the services they need, and move toward greater independence and recovery.

If you're looking for meaningful mental health case management work where you can use your education, experience, and compassion every day, we'd love to meet you.

Bring your passion for behavioral health, mental health recovery, care coordination, and community-based services to Family & Children's Center.

Make an impact. Build relationships. Support recovery.