Care Coordinator - Adult CCS

Graceworks Lutheran Services; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Wisconsin Community Services seeks a compassionate Care Coordinator to support adults with mental health and/or substance use disorders within the CCS program. You’ll develop personalized recovery plans, collaborate with providers, and advocate for timely supports, while maintaining thorough documentation and ongoing client engagement.

The role requires strong communication, organizational skills, and a commitment to recovery and harm reduction.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field required; Master’s preferred.
• One year of experience working with individuals experiencing mental illness and/or substance use.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Passion for mental health advocacy and belief in recovery and harm reduction models.
• Must meet all employee requirements including references, background checks, and acceptable driving record.

Responsibilities

• Build trusting relationships with individuals and families; meet patients where they are.
• Coordinate supports with a trauma-informed approach.
• Develop, implement, and update individualized recovery plans.
• Liaise with therapists, healthcare professionals, and case managers to ensure coordinated care; complete referrals as needed.
• Monitor progress toward goals; provide coaching and psychosocial rehabilitation.
• Maintain regular communication via in-person visits, calls, and follow-ups.
• Ensure access to transportation for program-related appointments.
• Respond to crises with empathy and professionalism; document all interactions.
• Complete county and agency-required trainings; maintain accurate records for CCS eligibility.

Skills

Communication

Documentation

Assessment

Recovery models

Trauma-informed care

Team collaboration

Microsoft 365

EHR

Education

Bachelor’s degree in Social Work, Psychology, Human Services, or related field

Tools

Microsoft 365

Electronic Health Records

Job description

Wisconsin Community Servicesis an Equal Opportunity Employer (M/F/Disability/Vet).

Job Code: 2026-BHS-035

Location: Milwaukee

Department: CCS (Comprehensive Community Services)

FT/PT Status: Full Time

Job Summary

We are seeking a compassionate, organized, and dedicated Care Coordinator to join our team in supporting individuals living with mental health and/or substance use disorders. As a key member of our care team, you will play a central role in helping individuals work toward their goals, access resources, and overcome life’s challenges. Care Coordinators in the Adult CCS program are responsible for providing intensive, individualized care coordination to support adults through their recovery and wellness journey. You will work directly with individuals, families, service providers, and multidisciplinary teams to develop and implement personalized recovery plans tailored to each person’s unique needs.

This position is ideal for someone who is deeply passionate about making a difference, skilled in communication and documentation, and committed to walking alongside others in their recovery and wellness journey.

Essential Duties and Responsibilities

• Build trusting and respectful relationships with individuals, meeting them where they are emotionally and physically.
• Utilize a trauma informed approach when coordinating supports and services.
• Collaborate with individuals, their natural supports, community resources, and the recovery team to develop, implement, and regularly update individualized recovery treatment plans.
• Serve as a liaison with service providers, including therapists, healthcare professionals, and case managers, to ensure coordinated care and quality service delivery. Care Coordinator are responsible completing and sending referrals for services.
• Monitor progress towards individuals self-identified goals, provide supportive coaching, psychosocial rehabilitation, and symptom management.
• Maintain regular communication with individuals through in-person visits, phone calls, and follow-ups.
• Ensure individuals have access to transportation to program-related appointments.
• Advocate for timely and appropriate supports while empowering individuals to build on their strengths.
• Respond empathetically and professionally to crises and setbacks.
• Document all interactions and update accurately, in compliance with agency and regulatory standards.
• Complete all county and agency-required trainings.
• Caseload has approximately 15 adults experiencing mental health and/or substance use needs.
• Conduct Mental Health/AODA Functional Screens to establish CCS eligibility.

Job Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field a must. (Master’s preferred but not required)
• One (1) year of experience working with individuals experiencing mental illness and/or substance use
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Passion for mental health advocacy and belief in recovery and harm reduction models
• Must meet all the WCS employee requirements including references, criminal background checks, as well as an acceptable driving record per the terms of the agency’s insurance.

Preferred Qualifications

• Bilingual abilities are a plus

Knowledge, Skills, and Abilities

• Strong understanding of mental health, substance use, and/or co-occurring needs, with the ability to communicate clearly and support individuals in crisis.
• Skilled in assessment, interviewing, and applying recovery and harm reduction models.
• Passion for mental health advocacy and person-centered care.
• Strong verbal and written communication skills; able to effectively interact with diverse populations, supervisors, colleagues, and community partners.
• Works effectively both independently and as a team member; promotes a respectful and collaborative work environment.
• Excellent organization, time management, and multitasking abilities. Able to meet deadlines, manage multiple projects and adapt to changing priorities.
• Solution-oriented with strong critical thinking skills.
• Proficient in Microsoft 365, email, and internet usage.
• Skilled in documentation, electronic health records, and maintaining accurate and timely records.
• Demonstrate commitment to the agency’s mission and values.
• Conduct self ethically and professionally in all interactions. Maintain respectful, collaborative relationships with staff, individuals served, and external partners.
• Adhere to agency Code of Conduct, Core Values, and all relevant policies and procedures and funding source requirements.
• Demonstrate cultural sensitivity and awareness of ethnic, gender, and disability-related issues.

Other Job Information (if applicable)

PHYSICAL DEMANDS

Position is mobile with some time spent in the community, including occasionally transporting individuals, home visits and attending meetings; driving throughout Milwaukee County; must be able to go up and down stairs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work is performed in an office and community environment, including people’s homes and various community-based locations. Hours average 40 hours per week. Travel is required. A flexible work schedule is required to meet the needs of staff and the people being served. Travel in community required for position, approximately 40-50% of time.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.