Community Support Program Coordinator

Racine, County of (WI); Elmwood Park (WI); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Racine County is seeking a CSP Coordinator to provide clinical oversight and directly support CSP participants through comprehensive assessments and updated treatment plans. The role includes supervising a caseload, training CSP Case Managers, and coordinating care across home, office, and community settings.

The position offers opportunities to improve lives in public service and requires strong knowledge of mental health services, crisis response, and collaboration with partners.

Qualifications

• Master’s degree in social work or counseling required.
• Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) or Psychologist required.
• CSAC, SAC, SAC-IT preferred.
• 3,000 hours of supervised clinical experience with adults with chronic mental illness or 1,500 hours in a CSP.
• Valid Wisconsin driver’s license for required travel.

Responsibilities

• Provide cases management to CSP consumers in home, office, or community settings.
• Be part of the CSP on-call calendar as assigned.
• Conduct in-depth assessments and admissions needs of consumers.
• Develop and update treatment plans with measurable outcomes; monitor compliance.
• Supervise CSP staff in absence of the CSP supervisor; ensure documentation and productivity.
• Coordinate training, scheduling, and evaluation of CSP personnel.
• Communicate about laws and procedures affecting CSP consumers.

Education

Master’s degree in social work or counseling

Licensed Clinical Social Worker or Licensed Professional Counselor or Psychologist

CSAC, SAC, SAC-IT preferred

Tools

TCM – The Clinic Manager

Job description

This position supports the CSP Supervisor in delivering clinical oversight and treatment planning for individuals in the Community Support Program (CSP). The CSP Coordinator offers direct services to CSP participants by conducting comprehensive assessments, creating and revising treatment plans, and overseeing a smaller caseload within the CSP. Additionally, the CSP Coordinator provides training to CSP Case Managers, serves as a resource for answering inquiries, and reports on the team's overall performance. This role necessitates providing services in the consumer's home, CSP office, or other community locations.

This position offers the opportunity to make a meaningful impact in the lives of individuals with mental health needs while building a rewarding career in public service. As an employee of a local government agency, qualified employees may be eligible for the federal Public Service Loan Forgiveness (PSLF) program, which may provide student loan forgiveness for borrowers who meet program requirements.

• Provide cases management to CSP consumers who have serious and persistent mental illness in their home, CSP office, or other community settings.
• Be a part of the CSP on-call calendar as assigned.
• Direct, coordinate, and complete in-depth assessments and other admission needs of consumers.
• Develop and update treatment plans with measurable outcomes.
• Monitor CSP’s compliance with the development, review, and implementation of consumer treatment plans.
• Provide supervision to the CSP staff when the CSP supervisor is unavailable. Including, but not limited to, ensuring staff fulfills job duties satisfactorily, complete documentation times, meeting productivity, etc.
• Assist CSP Supervisor in training, scheduling, and evaluating all CSP personnel.
• Develop and maintain an effective body of knowledge regarding laws and procedures affecting CSP consumers.
• Communicate pertinent information on a timely basis and participate in clinical supervision, case reviews/staffings, case planning meetings, team meetings, and in-service trainings.
• Work collaboratively with law enforcement, families, other county departments, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
• Provide oral and written communication that is appropriate to the task and in accordance with agency and industry standards.
• Attend meetings with community providers, as needed.
• Make intervention and assessment decisions using the “Best Practice” philosophy.
• Complete all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records.
• Utilize electronic health record software (TCM – The Clinic Manager) to record a summary of each encounter, including notations of missed, cancelled appointments, as well as telephone contacts according to Medicare, Medicaid and other CSP standards
• Monitor and ensure that CSP meets all relevant local, state, and federal standards, including DHS 63 and Title 19
• Participate in program quality-improvement efforts.
• Maintain required productivity levels.
• Perform other duties as assigned, including responding to an emergency event.

Supervision Received

• Master’s degree from an accredited college or university in social work or counseling.
• Licensed Clinical Social Worker or Licensed Professional Counselor or Psychologist required.
• CSAC, SAC, SAC-IT preferred.
• 3,000 hours of supervised clinical experience working with adults with chronic mental illness or 1,500 hours of supervised clinical experience in a Community Support Program.
• Valid Wisconsin driver's license for required travel. Personal automobile, if used for work-related travel, must be covered by an automobile insurance policy.
• Proficient in Microsoft Word, Excel and Outlook, or comparable word processing and spreadsheet applications.
• Prompt and regular attendance.

• Knowledge of Chapters 51, 54, 55, 63 and Mental Health.
• Ability to respond to crises and to make appropriate assessments as to resolution.
• Knowledge of community resources.
• Ability to interact professionally with clients who may be challenging and potentially hostile.
• Ability to think critically and problem-solve while completing assessments and developing safety plans with consumers.
• Ability to work well with treatment team and community members.
• Ability to communicate orally and in writing.
• Ability to effectively manage your time, prioritize duties, and meet deadlines.?
• Proficient use of computers and technology.??
• Interacts with the public in a professional manner.?
• Ability to lift 20 pounds and walk up and down stairs.

This description has been prepared to assist in properly evaluating various classes of responsibilities, skills, working conditions, etc., present in the classification. It is intended to indicate the kinds of tasks and characteristic levels of work difficulty that will be required of positions that will be given this title. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.