Case Manager (Community Housing)

Northern Virginia Family Services; Manassas (VA); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Remote work options

Job summary

Northern Virginia Family Services (NVFS) is seeking a Case Manager to support individuals and families facing homelessness through the RHAP program. You will conduct screenings, develop service plans, and connect clients with housing, healthcare, employment and community resources.

Role emphasizes client-centered planning, documentation, and collaboration with landlords and partners. A background in human services and at least one year of case management is preferred; Hybrid work and client-site

Qualifications

• Bachelor’s degree in Social Work or related field, OR
• Associate’s degree with two years of related work experience OR
• at least four years of related work experience with no relevant education.
• At least one year of case management experience in human services; housing crisis experience preferred.
• HMIS experience preferred; ability to maintain accurate reports and documentation.
• English fluency required; Spanish fluency preferred.

Responsibilities

• Screen clients and determine eligibility for housing assistance and services.
• Provide individualized case management and develop service plans.
• Connect clients with housing, healthcare, employment, education and other resources.
• Conduct home visits and reassess progress to support stability.
• Collaborate with landlords and community organizations to place clients in housing.

Skills

Case management

Communication

Crisis support

Education

Bachelor’s degree in Social Work or related field

Associate’s degree with related work experience

4+ years related work experience without relevant education

Tools

HMIS

Job description

Join the NVFS Family:

We are looking to hire a Case Manager to join our Community Housing team's Rapid Rehousing (RHAP) program! In this role, you will help individuals and families experiencing homelessness or housing instability secure and maintain safe, stable housing. Through individualized case management, housing assistance, and community partnerships, you will support clients in overcoming barriers and working toward long-term self-sufficiency.

Why This Role Matters:

Having a safe and stable place to call home is foundational to individual and family well-being. As a Case Manager, you will play a meaningful role in helping individuals and families navigate housing challenges, access essential resources, and build the skills and confidence needed for long-term stability. Your work will directly contribute to stronger households and communities throughout Northern Virginia.

Benefits and Compensation:

We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing. This position has a starting salary in the high 40s and low 50s. This position offers a hybrid work schedule, including remote work, office-based responsibilities, and visits to clients' homes and community locations.

In this role, you will be responsible for:

Support Clients and Families

• Conduct client screenings, assessments, and intake appointments to determine eligibility for housing assistance and supportive services.
• Provide individualized case management, develop service plans, and help clients achieve housing, financial, employment, and personal goals.
• Connect clients with housing assistance, healthcare, employment, education, and other community resources.
• Conduct home visits, monitor client progress, and complete reassessments to support ongoing housing stability.
• Facilitate educational and skill-building activities focused on budgeting, tenant responsibilities, and independent living.

Build Housing and Community Partnerships

• Collaborate with landlords, property managers, and community organizations to identify housing opportunities and support successful placements.
• Assist with landlord-tenant communication, mediation, and housing-related concerns.
• Conduct housing inspections and coordinate rental assistance, utility payments, and other eligible financial support.

Maintain High-Quality Services

• Maintain accurate and timely case notes, client records, assessments, and required program documentation.
• Ensure services comply with program guidelines, funding requirements, and housing standards.
• Participate in team meetings, supervision, professional development, and collaborative program activities.

Your Background:

We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences.

• Prefer one of the following:
  • Bachelor’s degree in Social Work or related human services field; OR
  • Associate’s degree with at least two (2) years of related work experience OR
  • At least four (4) years of related work experience with no relevant education
• At least one (1) year of case management experience specializing in human services; strongly prefer experience providing direct services to individuals in housing-related crisis
• At least one (1) year of Homeless Management Information System (HMIS) experience preferred
• Demonstrated ability to maintain accurate, timely, and relevant reports, case notes, forms, and documentation to support client services and resource referrals.
• Must be able to communicate and interact effectively with a diverse client base and landlords
• Housing Counselor and/or HQS (Housing Quality Standards) Certification a plus but not required
• Oral and written fluency in English required; Spanish language fluency preferred. Additional language skills always welcome.

Additional Requirements:

• Successful completion of background checks upon hire.
• Must have reliable transportation to visit client homes and/or other designated community locations
• May be called upon to work beyond normal working hours
• Must be comfortable with varying home conditions.

Working at Northern Virginia Family Services (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS’ breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. At NVFS, we value every team member’s contribution and our collective impact on our clients and the community. NVFS is an equal opportunity employer, E-Verify participant and drug-free workplace.