SSVF Case Manager I

Catholic Community Services; Seattle (WA); On-site; USD 36,120 - 40,184; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Generous paid time off

Employee Assistance Program

Job summary

Catholic Community Services is seeking a full-time Case Manager for their Supportive Services for Veteran Families program in Seattle. This role involves outreach, assessment, and assisting veteran households in securing stable housing.

The Case Manager will engage with veterans, conduct eligibility screenings, and develop individualized housing plans. Strong communication skills and an understanding of homelessness challenges are key requirements. Competitive pay ranges from $26.22 to $29.17 per hour, along with comprehensive benefits.

Qualifications

• Experience working with households experiencing homelessness.
• Valid driver’s license with CCS Driver approval.
• Strong understanding of veteran households' barriers.

Responsibilities

• Conduct outreach to veteran households needing housing support.
• Assess housing needs and conduct eligibility screening.
• Develop and implement housing stability plans.

Skills

Communication skills

Time management

Proficiency in Microsoft Office Suite

Understanding of homelessness challenges

Education

Bachelor's degree in social work or a related field

Tools

HMIS database

Job description

Overview

This is a Full-time position starting at $26.22 - $29.17/hr. with benefits package:

CCS Supportive Services for Veteran Families (SSVF) program quickly connects veteran families and individuals experiencing homelessness or at risk of losing housing to permanent housing through tailored housing stability plans that may include the use of short-term financial assistance, supportive services, and longer-term shallow subsidies. SSVF helps veteran families and individuals living on the streets, in vehicles, or in emergency shelters resolve the immediate barriers to obtaining permanent market rate housing while reducing the amount of time they experience homelessness. SSVF also helps veteran families at risk of losing housing (within 30 days) regain housing stability through SSVF’s Homeless Prevention Program.

How YOU can make a difference

The Case Manager is a member of the Veterans Services team within Catholic Community Services. This position maintains a caseload of households in the Supportive Services for Veteran Families program. The position includes outreach activities in the community, completing thorough intakes and eligibility screening with referred clients, assessing housing needs and providing financial assistance for housing costs, and assisting clients to secure housing if they are homeless. The Case Manager uses Housing First and Progressive Engagement approaches to engage and work with Veteran households. In addition, the case manager enters client data into the Homeless Management Information System (HMIS). In collaboration with the service team, the Case Manager is responsible for developing and implementing client-defined, goal-oriented Housing Stability Plans, assessing the needs of referred households and utilizing VA and community resources to meet identified individual needs with the main goal of stabilizing in permanent housing in the shortest time possible.

Find out more at: https://ccsww.org/careers/

Work Location

Phoenix Center in Rainier Ave. Seattle, WA

Benefits & Compensation

This is a Full-time, 40-hour position starting at $26.22 - $29.17/hr (D.O.E) with a competitive benefits package:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous paid time off (PTO), paid sick time, 15 days of paid vacations
• 12 days of paid holidays, plus one (1) personal holiday
• CCS/AHA 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Responsibilities

Outreach and engage with veteran households in King County needing housing navigation support

• Use the Veteran By-Name-List (VBNL) to identify Veterans that have not received an assessment or do not have a viable housing plan.
• Use the VBNL to identify partner agencies that serve Veterans that are not connected to Veteran specific services.
• The Navigator will conduct repeated and frequent attempts to engage with Veterans, knowing that many Veterans experiencing homelessness are mobile and may move often.
• Offer basic need supplies, up to and including harm reduction supplies, to engage with Veterans.
• Attend Veteran Case Conferencing and accept housing Navigation referrals.
• Collaborate with CCS programs and community programs to connect with Veterans.
• Conduct outreach at currently established partners and expand outreach services to other organizations and locations.
• Use de-escalation, basic First Aid (CPR) and suicide prevention training to handle crisis situations.
• Carry and administer Narcan for opioid overdose.

Assess housing related needs and preference and conduct eligibility screening with referred clients.

• Use a Progressive engagement approach to understand the Veteran’s needs, preferences and housing experiences.
• Use trauma-informed care and motivational interviewing techniques to inquire about their strengths, housing goals, barriers, transportation needs, and document readiness.
• Use KC HMIS to complete the Coordinated Entry Assessment, the Housing Triage Tool and to update the Veteran By Name List Form. Enter contact information.
• Use Squares to determine Veteran status.
• Use information from Veteran Case Conferencing, KC HMIS, CCS Clarity and the CE system to offer Veteran informed options about available housing options and programs.
• Develop a housing plan with the Veteran tailored to their needs.
• Drive Veteran to the CRRC or other locations for additional housing screening.

Enhance access to housing resources by providing advocacy and housing navigation support

• Attend Veteran Case Conferencing to advocate for and facilitate referrals to housing programs and units.
• Assist Veterans in locating permanent and affordable housing to include showing them how to locate Housing Connector units and by maintaining relationships with subsidized, tax credit and market rate housing providers.
• Provide practical housing search support: completing housing program applications and applications for available rental units, offer to attend housing related appointments with Veterans, drive Veterans to housing appointments as needed.
• Develop and maintain cooperative relationships with programs like the VA VASH, CRRC and GPD housing programs, King County Veteran Program, Compass Housing Alliance, Salvation Army, LIHI and others providing services for the Veteran.

• Advocate for Veterans’ access to community resources and services, ensuring that their needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care. Participate in supervision, program meetings and in-service trainings and case conferences for clients on caseload.
• Provide referrals and advocate for clients to obtain resources that will reduce barriers and assist clients in obtaining permanent housing. This includes working closely with Catholic Community Service programs and outside agencies.

Complete thorough and accurate record keeping and documentation

• Enter HMIS records and case notes using the CCS program participant database and the King County database.
• Maintain program participant files according to Quality Assurance standards, ensuring that all necessary documentation is included and filled out appropriately.
• Conduct quarterly reviews of program participant files, case notes and HMIS data quality with the Compliance Manager.
• Equity and Social Justice.
• Treat program participants in a culturally sensitive manner and actively seek to become informed on issues where culturally-determined perceptions might be different.
• Build awareness around systemic racism and issues of equity to reduce barriers and increase positive outcomes for Veterans who have been historically marginalized.
• Expand outreach to LGBTQIA-friendly shelters and housing.
• Provide client-driven service delivery establishing trusting relationships.

Qualifications

Minimum Qualifications

• A combination of lived experience OR 1-year experience working with households experiencing homelessness OR a bachelor’s degree in social work, sociology or a related field OR personal experience.
• Valid driver’s license and ability to be approved as a CCS Driver.
• Excellent written and oral communication skills.
• Possess strong time management skills and ability to set priorities, especially when working with people in crisis.
• Proficiency in Microsoft Office Suite, HMIS or other databases.
• Excellent computer skills, with ability to maintain complex participant records.
• Understanding of challenges participants may face, including discrimination, alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
• Understanding of specific barriers Veteran households face.
• Commitment to working within the mission, goals and objectives of Catholic Community Services.
• Criminal history/background checks required prior to employment.

Preferred Qualifications

• Veteran or experience providing services to veterans.
• Knowledge of local social services and other community resources.
• Experience with housing location, landlord/tenant mediation.
• Personal Vehicle.

Note: This posting is a summary of the core duties and requirements of the role. A full job description is available upon request and provided upon hire.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Please let us know if you need special accommodations to apply or interview for this position.

Catholic Community Services is an Equal Opportunity Employer. Visit www.ccsww.org to learn more.