Case Manager - Greenville

CLEMU Clemson University; United States; On-site; USD 40,000 - 42,000; Full time

Job summary

Clemson University is seeking a staff member to assist in preparing child support cases for Family court and to support DSS attorneys in courtroom activities. The role includes case follow-up, locating parents, and processing interstate cases, with adherence to agency policies.

Responsibilities also cover client referrals to SNAP E&T, service interpretation, and maintaining case records in the designated system.

Qualifications

• High school diploma and relevant program experience.
• Bachelor's degree may be submitted for the required program experience.
• Experience in handling PII and safeguarding agency data.

Responsibilities

• Prepare child support cases for Family court and support in the courtroom under supervision.
• Conduct interviews with custodial parents for paternity and interstate cases; protect PII and agency data.

Skills

Communication

Interviews

Case management

Recordkeeping

Data entry

Education

High school diploma

Bachelor's degree

Tools

IVD system

Job description

JOB SUMMARY

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

JOB DUTIES

• 30% - COMMUNICATIONS & CORRESPONDENCE Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 20% - PREPARES CASES & INTERVIEWS Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.
• 25% - SERVICES & SUPPORT Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 25% - MAINTAINS & EVALUATES Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.

JOB CODE

GA40 EMPLOYEE TYPE: Time-Limited (TLP) Staff Minimum Requirements: A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience. This position is located in Greenville, SC Expected Salary Range for this position is $40,000- $42,000

RESPONSIBILITIES

JOB KNOWLEDGE Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.

SUPERVISORY RESPONSIBILITIES

Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES

No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS

WORKING CONDITIONS:

WORK SCHEDULE

Standard Hours: 37.5

COMPENSATION INFORMATION

Expected Salary Range $40,000 - $42,000 Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.

JOB LOCATION

Pickens, SC

APPLICATION DEADLINE

Open until filled.

MILITARY AND VETERAN

Military Equivalency: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process.

CLOSING STATEMENT

Clemson University is an EEO/AA employer.

Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.