CASE MANAGER (BSW) -CLINICAL SERVICES - MILITARY & VETERANS SUPPORT PROGRAM

Holly Hill Hospital; Raleigh, Northern (NC, KY); Hybrid; USD 48,000 - 68,000; Full time

Job summary

Universal Health Services in North Carolina seeks a Case Manager for the Military & Veteran Support Program to coordinate comprehensive case management for active-duty service members, veterans, and eligible military-connected patients receiving behavioral health and/or substance use treatment. The Case Manager acts as liaison among patients, treatment teams, families, and community resources.

You will focus on continuity of care, reduce barriers to treatment, facilitate referrals, and work

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or related field required.
• Master’s degree in social work, counseling, psychology, or related preferred.
• Experience in case management, behavioral health, or social services preferred.

Responsibilities

• Coordinate comprehensive case management for military-connected patients.
• Collaborate with treatment teams to develop discharge plans and aftercare.
• Engage patients and families to identify goals and resources.
• Connect with military, veteran resources and community partners.
• Maintain timely documentation and ensure confidentiality.

Skills

Case management

Discharge planning

Communication

Confidentiality & boundaries

Education

Bachelor's degree in social work, psychology, counseling, human services, or related

Master's degree in social work, counseling, psychology, or related

Job description

Responsibilities

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points,

an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws

Notice

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Qualifications

POSITION SUMMARY:

The Case Manager for the Military & Veteran Support Program is responsible for coordinating comprehensive case management services for active-duty service members, veterans, and other eligible military-connected patients receiving behavioral health and/or substance use treatment.

The Case Manager serves as a key liaison among the patient, treatment team, family or identified support system, military and veteran resources, referral sources, payors, and community providers. The position focuses on ensuring continuity of care, reducing barriers to successful treatment and discharge, and connecting patients with appropriate clinical, military, veteran, and community-based resources.

The Case Manager works collaboratively with the interdisciplinary treatment team while demonstrating an understanding of military culture, confidentiality, professional boundaries, and the unique psychosocial needs that may affect military-connected individuals and their families.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Case Management & Care Coordination

• Complete timely case management assessments and identify psychosocial, environmental, financial, occupational, family, transportation, housing, and other barriers that may affect treatment or discharge.
• Develop and maintain an individualized case management plan based on identified patient needs.
• Participate in interdisciplinary treatment planning and communicate relevant barriers, resources, and discharge needs to the treatment team.
• Coordinate services throughout the patient’s episode of care to support continuity and progression toward discharge goals.
• Assist patients in navigating appropriate military, veteran, behavioral health, substance use, medical, and community resources.
• Facilitate referrals and confirm appropriate follow-up services prior to discharge whenever possible.
• Maintain timely, accurate, and clinically appropriate documentation of case management interventions.

Military & Veteran Resource Coordination

• Demonstrate sensitivity to military culture, including the potential impact of deployment, reintegration, occupational demands, family separation, transitions from military service, and service-related stressors.
• Develop working relationships with appropriate military, veteran, and community-based referral partners.
• Assist patients with identifying appropriate resources based on their individual circumstances and eligibility.
• Coordinate with approved military or veteran contacts when clinically appropriate, authorized, and consistent with applicable confidentiality requirements.
• Maintain professional communication with referral partners and external professionals throughout the continuum of care.

Discharge & Aftercare Planning

• Begin discharge planning early in the patient’s treatment episode and continually reassess discharge needs.
• Collaborate with the patient and interdisciplinary team to develop a realistic and comprehensive aftercare plan.
• Coordinate outpatient behavioral health, substance use, medication management, medical, peer-support, housing, transportation, employment, and other resources according to identified patient needs.
• Identify potential barriers to successful discharge and elevate unresolved barriers to clinical leadership as appropriate.
• Ensure discharge resources and follow-up information are accurately documented and communicated.

Patient & Family Engagement

• Engage patients in identifying goals, strengths, support systems, and anticipated challenges following discharge.
• Involve family members, significant others, or other identified supports when clinically appropriate and properly authorized.
• Provide education regarding available community, military, veteran, and recovery-support resources within the Case Manager’s scope of practice.
• Promote patient self-advocacy, independence, resilience, and successful transition back to the community.

Communication & Collaboration

• Maintain professional, timely, and responsive communication with internal and external stakeholders.
• Collaborate effectively with therapists, nursing, physicians/providers, utilization management, admissions/business development, and other members of the interdisciplinary team.
• Respond promptly to inquiries from authorized referral sources, community partners, military contacts, payors, and other professionals.
• Escalate significant barriers, safety concerns, or continuity-of-care concerns to the appropriate clinical leader.
• Participate in treatment team meetings, case conferences, and program-specific meetings as assigned.

QUALIFICATIONS:

Education:

• Bachelor's degree in social work, Psychology, Counseling, Human Services, Behavioral Health, or a related field required.
• Master's degree in social work, Counseling, Psychology, or a related behavioral-health discipline preferred.

Experience

• Previous case management, behavioral health, substance use treatment, healthcare, or social services experience preferred.
• Experience working with military service members, veterans, military families, or military-affiliated organizations is strongly preferred.
• Experience providing discharge planning and coordinating community resources preferred.

Licensure/Certification:

• Current North Carolina Driver’s License
• CPI Certification (Can be obtained after hire)

Knowledge and Skills:

• Strong case management and discharge planning skills.
• Knowledge of behavioral health and substance use treatment resources.
• Understanding military culture and the unique needs of service members, veterans, and their families.
• Strong verbal and written communication skills.
• Ability to establish effective relationships with patients, families, interdisciplinary teams, and external partners.
• Strong organizational, prioritization, and follow-through skills.
• Ability to manage multiple patient needs and competing priorities.
• Sound professional judgment and appropriate escalation of concerns.
• Knowledge of confidentiality, patient privacy, and professional boundaries.
• Ability to document accurately and within established timeframes.
• Ability to work effectively in a structured, multidisciplinary behavioral-health environment.

Preferred Candidate Profile

The ideal candidate is a highly organized and relationship-focused professional who understands that successful military behavioral-health programming extends beyond the inpatient treatment episode. The candidate is comfortable coordinating across multiple systems, proactively addressing barriers, maintaining strong communication with professional partners, and helping military-connected patients transition successfully to the next level of care.