Case Manager

Constructive Partnerships Unlimited; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Constructive Partnerships Unlimited is seeking a Case Manager to guide clients toward housing permanency. You will interview, assess, and coordinate services across health care, job training, housing, and immigration supports, building individualized plans with measurable goals.

This role emphasizes collaboration, empathy, and timely service delivery to reduce barriers. Responsibilities include managing a 25-client caseload, conducting intakes within 24 hours, and advocating with service

Qualifications

• Bachelor’s degree in human services (or related field) with one year of experience.

Responsibilities

• Carry a caseload of 25 clients.
• Interview and assess each client within 24 hours of admission.
• Conduct intakes and assess residents’ needs; coordinate referrals.
• Develop individualized service plans with short- and long-term goals; review bi-weekly.
• Monitor goal progress with weekly appointments; ILP reviewed bi-weekly.
• Maintain orderly files and document missed appointments; arrange makeups.
• Work with shelter staff to enforce rules; hold conferences for rule violations.
• Advocate with agencies to minimize barriers to needed services.
• Follow up with referral sources to ensure timely access to services.
• Conduct apartment inspections to expedite re-housing.
• Coach clients on job prep, housing availability, and social services.
• Represent CP Unlimited at coalitions and committees as assigned.

Education

Bachelor's degree in human services

Job description

POSITION SUMMARY:

Case Manager set clear, measurable goals to work towards housing permanency. Case Manager empowers clients to achieve their goals by creating a collaborative and supportive working relationship with clients based on empathy, accountability, and trust. Case Manager provides information, referrals, and coordinate services such as health care, job training, housing and immigration services, among others. Case Manager is responsible for developing strategies for engaging clients and creating awareness about services in the community and developing a path to re-housing.

POSITION DUTIES:

• Case managers carry a caseload of 25 clients.
• Ensure that everyone assigned is personally interviewed, assessed, within 24 hours of admission.
• Conduct intakes and make assessments of residents’ needs and coordinate referrals as needed.
• Along with residents, develop individualized service plans with short- and long-term goals and review the plans bi-weekly
• Monitor compliance with goals through regular weekly scheduled appointments. ILP is reviewed with the residents on a bi-weekly basis.
• Maintain files in orderly fashion and up to date. Missing appts must be documented and remedy action to make up the appt as well.
• Work closely with shelter staff to enforce client’s rules and regulations
• Hold conferences with the clients when rules are broken or disregarded.
• Serve as an advocate with agencies and service providers to minimize barriers to clients receiving needed services.
• Follow up with referral sources to ensure that clients receive, and access necessary services in a timely manner. Accompany a client to an appt when necessary.
• Conduct apartment inspections to expedite re-housing.
• Coach clients in job prep, housing availability, social services and other areas as needed.
• Represent CP Unlimited at city and statewide coalitions, task forces and committees as assigned by supervisor
• Participate in trainings and meetings, case conferences and training seminars as indicated by Administration
• Comply with trainings as required by Department of Homelessness or Constructive Partnership Unlimited
• Perform other duties as assigned by the Case Work Supervisor

REQUIREMENTS:

• Bachelor’s degree in human services (No experience required) or bachelor's degree in field outside of Human Services with one
  year experience in a Human service’s program or congregate setting.
• Demonstrate sensitivity and experience with and/or knowledge with disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, and individuals with mental health issues and homelessness.
• Experience with homeless population preferred
• Must have good written and oral communication skills
• Able to work under pressure, able to respond to a crisis, health or safety issue and take appropriate and immediate action
• Must be able to work flexible hours including evening and weekends
• Must be computer-literate and must have knowledge of Microsoft Office applications
• CPR/First Aid Required
• Narcan Certification required
• Bilingual – Spanish, French and French creole preferred