Case Manager, Bilingual Spanish

Jobtailor; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Nourishing Hope in Chicago is seeking a Social Services Coordinator to support SOP execution, ensure high-quality programming, and maintain accurate case records in Azzly and Salesforce. You will coordinate access to healthcare, crisis intervention, housing, employment, and benefits, supervise interns, and serve as the primary contact at food distribution sites with neighbors and volunteers.

The role requires a Bachelor’s in social work, 1+ year in social services, Spanish bilingual, and

Qualifications

• 1+ year of work experience in social services (clinical and case management setting preferred).
• Bilingual (Spanish) required.
• Strong technology skills: Microsoft Office & Google Suite.
• Familiarity with Salesforce CRM data quality.

Responsibilities

• Support execution of SOPs to ensure quality programming and safety.
• Supervise interns as appropriate.
• Point of contact for neighbors, volunteers, staff at food distribution sites.
• Coordinate access to healthcare, crisis intervention, financial, housing, employment supports.
• Maintain accurate case records in Azzly and Salesforce; administer IM CANS assessments.
• Participate in Mental Wellness & Social Services team and align with organizational priorities.
• Attend external meetings and trainings as required.

Skills

Bilingual (Spanish)

Interpersonal skills

Communication skills

Team collaboration

Patience

Ability to work independently

Deadline management

Education

Bachelor’s degree in social work

Tools

Salesforce CRM

Azzly (EHR)

Microsoft Office

Google Suite

Job description

• Support the execution of all relevant Social Services standard operating procedures (SOPs) to ensure high-quality programming, workplace safety, and supportive service standards that adhere to organizational, state, and federal policy, and technology utilization and data quality.
• Supports the supervision of interns, as appropriate.
• Act as the point of contact for all neighbors, volunteers, staff, and other stakeholders at the food distribution sites/pick-up locations and externally, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values.
• Ensure high-quality Social Services programming, in alignment with SOPs, through outreach via phone and email, scheduled appointments, and drop-in hours.
• This includes coordinating access to supports related to but not limited to healthcare, crisis intervention, domestic violence safety planning, financial assistance, transportation assistance, housing support, employment support, and benefits access.
• Maintaining accurate case records that include assessments, interventions, service plans, and case notes in Azzly (EHR) and Salesforce and administer IM CANS assessments with Medicaid clients, as appropriate.
• Actively participates as a member of the Mental Wellness & Social Services team and to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals.
• Participates in external meetings and trainings, as required.

Requirements

• Bachelor’s degree in social work or related human services field.
• 1+ year of work experience in similar social services environments (clinical and case management setting preferred).
• Bilingual (Spanish) required
• Strong technology skills including: Working knowledge of Microsoft Office Suite and Google Suite.
• Ability to use and maintain Salesforce customer relationship management (CRM) data quality.
• Familiarity with the interconnected barriers experienced by neighbors experiencing food insecurity, including but not limited to homelessness, mental and physical health, disability, substance use, and aging-related barriers.
• Strong interpersonal and communication skills (in person, over the phone, remotely, and in writing) and the ability to navigate challenging situations with patience and professionalism.
• Proven ability to work independently and as a member of a team, including willingness to provide staff coverage, depending on programmatic need.
• Ability to prioritize workload and meet deadlines in a fast-paced environment with frequent interruptions.A high level of professionalism, attention to detail, and a high degree of accuracy.

Core Competencies

Demonstrates expertise in Social Services programming, case management, and crisis intervention, with a strong focus on maintaining data quality in Salesforce and Azzly. Bilingual in Spanish, with proven interpersonal and communication skills to effectively support diverse stakeholders.

Highest-signal resume keywords

• Bachelor's Degree In Social Work
• 1+ Year Experience In Social Services
• Bilingual (Spanish)
• Salesforce CRM Data Management
• Strong Interpersonal And Communication Skills

Hard Skills

• Case Management
• Crisis Intervention
• Data Quality Management
• Mental Health Support
• Financial Assistance Coordination
• Healthcare Access Coordination
• Housing Support
• Employment Support
• IM CANS Assessments
• SOP Execution

Soft Skills

• Interpersonal Skills
• Communication Skills
• Patience
• Professionalism
• Team Collaboration

Industry Keywords

• Social Services
• Food Insecurity
• Mental Wellness
• Supportive Services
• Community Outreach

Tools & Technologies

• Microsoft Office Suite
• Google Suite
• Salesforce
• Azzly (EHR)