Case Manager (Bilingual in Korean/English) - Queens North Case Management Program

Selfhelp; New York (NY); Hybrid; USD 54,000 - 56,000; Full time

Job summary

Selfhelp is seeking a Social Worker to assess clients’ needs for in-home services and entitlements, manage ongoing casework, and help clients access programs. The role includes intake screening, care plan development, documentation, and coordination with service providers.

The position requires strong communication and customer-service skills, attention to detail, and the ability to work independently, with potential for remote work 2–3 days per week in a hybrid setting.

Qualifications

• Bachelor's Degree required.
• One year related experience and/or training.
• Excellent communication and listening skills.
• Excellent customer service skills with respect and dignity for clients.
• Able to multi-task and work independently with attention to detail.

Responsibilities

• Assess clients' needs and eligibility for in-home services, entitlements and benefits, and manage ongoing case work and care plan management.
• Conduct intakes and screen clients with presenting problems, if required.
• Provide information on benefits, entitlements, programs, and case assistance; assist in accessing services and advocate with other agencies.
• Apply and recertify clients for entitlements and benefits.
• Arrange for the provision of services and translate services when needed.
• Maintain complete and accurate case notes in the data system and prepare required documentation.
• Prepare reports and disseminate information as necessary.
• Participate in supervision and staff meetings; exchange information promptly.
• Assess social, emotional, and environmental status; develop and follow up on care plans.
• Provide continuing contact and supportive counseling to clients.

Skills

Bachelor's Degree

One year experience

Microsoft Office

Communication skills

Customer service

Multi-tasking

Attention to detail

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Assesses clients' needs and eligibility for in-home services, entitlements and benefits, and manages ongoing case work and care plan management.

Principal Responsibilities

• Conduct intakes and screen clients with presenting problems, if required.
• Provide accurate and appropriate information on benefits, entitlements, programs, and case assistance and assist in accessing services, including referral, counseling clients and advocating and intervening with other agencies on behalf of clients.
• Apply and recertify clients for entitlements and benefits.
• Arrange for the provision of services.
• Use language that expresses respect, patience and understanding when communicating with clients, families and collaterals.
• Fully utilize the program’s data system to maintain complete and accurate case notes, monitor reassessment, client data and contacts, service delivery and financial information.
• Prepare and maintain required documentation in case file.
• Compile statistics, prepare reports and other documentation, and disseminate information when necessary
• Actively participate in supervision and staff meetings.
• Exchange information in a timely manner.
• Complete work assignments thoroughly, accurately and within organizational time frames.
• Assess clients’ social, emotional and environmental status in their home, hospital or institutional setting.
• Develop, implement and follow up on a care plan for clients.
• Provide continuing contact with clients.
• Provide supportive counseling.
• Supervise social work students, as needed.
• Arrange for translation services, as needed, for clients.
• Perform other duties as needed or requested.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance

Salary Range: $54,000 - $56,400 per year commensurate with experience.

Job Competencies & Minimum Qualifications

• Bachelor's Degree required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand

• Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.