Case Manager (Bilingual in Korean/English) - Queens North Case Management Program

Selfhelp-Community-Services,-Inc.-27463916; New York (NY); Hybrid; USD 54,000 - 56,000; Full time

Job summary

Selfhelp-Community-Services, Inc. is seeking a Community Worker for the Queens North area. The role involves assessing client needs for in-home services, coordinating entitlements and benefits, and managing ongoing case plans.

The position is full-time, hybrid, based in Flushing, NY, with responsibilities spanning intake, counseling, service referral and advocacy. Key duties include documenting case notes, arranging services, and collaborating with supervisors and students.

Qualifications

• Bachelor's Degree required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Responsibilities

• Conduct intakes and screen clients with presenting problems, if required.
• Provide accurate information on benefits, entitlements, programs and case assistance; assist in accessing services.
• Apply and recertify clients for entitlements and benefits; arrange for provision of services.
• Maintain complete and accurate case notes in the data system; monitor reassessment and contacts.
• Prepare and maintain required documentation in case files; compile statistics and reports.
• Supervise social work students, as needed; arrange translation services when required.
• Adhere to organizational policies and participate in supervision and staff meetings.

Skills

Excellent communication

Customer service

Attention to detail

Time management

Ability to work independently

Microsoft Office Suite proficiency

Education

Bachelor's Degree in Social Work

Tools

Microsoft Office Suite

Job description

Job Category: Community Worker-Queens North

Requisition Number: CASEM002241

• Full-Time
• Hybrid

Locations

Showing 1 location

Flushing, NY 11355, USA

Description

Position Summary : Assesses clients' needs and eligibility for in-home services, entitlements and benefits, and manages ongoing case work and care plan management.

• Conduct intakes and screen clients with presenting problems, if required.
• Provide accurate and appropriate information on benefits, entitlements, programs, and case assistance and assist in accessing services, including referral, counseling clients and advocating and intervening with other agencies on behalf of clients.
• Apply and recertify clients for entitlements and benefits.
• Arrange for the provision of services.
• Use language that expresses respect, patience and understanding when communicating with clients, families and collaterals.
• Fully utilize the program’s data system to maintain complete and accurate case notes, monitor reassessment, client data and contacts, service delivery and financial information.
• Prepare and maintain required documentation in case file.
• Compile statistics, prepare reports and other documentation, and disseminate information when necessary
• Actively participate in supervision and staff meetings.
• Exchange information in a timely manner.
• Complete work assignments thoroughly, accurately and within organizational time frames.
• Assess clients’ social, emotional and environmental status in their home, hospital or institutional setting.
• Develop, implement and follow up on a care plan for clients.
• Provide continuing contact with clients.
• Provide supportive counseling.
• Supervise social work students, as needed.
• Arrange for translation services, as needed, for clients.
• Perform other duties as needed or requested.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance

Salary Range: $54,000 - $56,400 per year commensurate with experience.

Job Competencies & Minimum Qualifications :

• Bachelor's Degree required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand

• Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.

Education

Bachelors or better in Social Work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.