Case Manager (Bilingual in Korean/English) - Queens North Case Management Program

Job Board; New York (NY); Hybrid; USD 54,000 - 56,000; Full time

Job summary

Job Board in Flushing, NY is seeking a Community Worker who will assess clients for in-home services and manage ongoing casework and care plans. You will screen clients, provide information on benefits, arrange services, and maintain detailed case notes.

The role requires a Bachelor's degree and at least one year of related experience. Proficiency in Microsoft Office and excellent written and spoken communication are essential. The position is hybrid, with some remote work possible.

Qualifications

• Bachelor's Degree required.
• One year related experience and/or training.
• Working knowledge of Microsoft Office Suite and other technology.
• Excellent communication and listening skills.
• Excellent customer service skills with a focus on treating clients with respect and dignity.
• Able to multi-task and work independently with a great attention to detail.

Responsibilities

• Conduct intakes and screen clients with presenting problems.
• Provide information on benefits, entitlements, programs, and case assistance; assist in accessing services and coordinating referrals.
• Apply and recertify clients for entitlements and benefits.
• Arrange for provision of services and coordinate care plans.
• Maintain respectful, clear communication with clients and families.
• Maintain complete case notes and data in the program system; monitor reassessment and contacts.
• Prepare and maintain required documentation; compile statistics and reports.
• Participate in supervision and staff meetings; share information timely.
• Assess social, emotional, and environmental status of clients in various settings.
• Develop, implement, and follow up on care plans; provide ongoing client contact and supportive counseling.
• May supervise social work students and arrange translation services as needed.

Skills

Communication skills

Customer service

Attention to detail

Multi-tasking

Independent work

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Category: Community Worker-Queens North

Requisition Number: CASEM002241

• Full-Time
• Hybrid

Locations

Showing 1 location

Flushing, NY 11355, USA

Description

Position Summary : Assesses clients' needs and eligibility for in-home services, entitlements and benefits, and manages ongoing case work and care plan management.

• Conduct intakes and screen clients with presenting problems, if required.
• Provide accurate and appropriate information on benefits, entitlements, programs, and case assistance and assist in accessing services, including referral, counseling clients and advocating and intervening with other agencies on behalf of clients.
• Apply and recertify clients for entitlements and benefits.
• Arrange for the provision of services.
• Use language that expresses respect, patience and understanding when communicating with clients, families and collaterals.
• Fully utilize the program’s data system to maintain complete and accurate case notes, monitor reassessment, client data and contacts, service delivery and financial information.
• Prepare and maintain required documentation in case file.
• Compile statistics, prepare reports and other documentation, and disseminate information when necessary
• Actively participate in supervision and staff meetings.
• Exchange information in a timely manner.
• Complete work assignments thoroughly, accurately and within organizational time frames.
• Assess clients’ social, emotional and environmental status in their home, hospital or institutional setting.
• Develop, implement and follow up on a care plan for clients.
• Provide continuing contact with clients.
• Provide supportive counseling.
• Supervise social work students, as needed.
• Arrange for translation services, as needed, for clients.
• Perform other duties as needed or requested.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance

Salary Range: $54,000 - $56,400 per year commensurate with experience.

Job Competencies & Minimum Qualifications :

• Bachelor's Degree required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand

• Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.

Education

Bachelors or better in Social Work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.