Case Manager Associate — Complex Rehab & Military Initiative

Shepherd Center; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

The Case Manager Associate (CMA) at Shepherd Center will collaborate with patients, families and multiple departments to create innovative treatment plans and support care coordination for Outpatient Services.

You will empower patients towards greater autonomy, manage forms such as disability and FMLA, and ensure timely sharing of information while upholding ethical and safety standards.

Qualifications

• Knowledge of the rehabilitation field characteristics required.
• Knowledge of Microsoft Office software required.
• Comfortable with Telerehab modalities.

Responsibilities

• Resolves issues and requests the input of the appropriate CM and access case manager when necessary.
• Develops therapeutic relationships with patients and families.
• Manages and completes incoming forms to the case management office and access case manager, including disability forms, FMLA forms, medication assistance applications, and insurance form, and travel logistics for care.
• Provides ongoing internal and community resource assistance to patients and their families.
• Obtains and screens all necessary required medical records to prepare for new patient clinical review.
• Acts as a resource to other Case Managers and providers as needed.
• Under the direction of the case manager, manages and resolves concerns with the provider and patient.
• Coordinates the sharing of specific patient information with other provider members of the patient's treatment plan.
• Understand ethical considerations, patient in crisis in relation to finances, neglect, abuse, psychosocial needs, etc.
• Practices proper safety techniques in accordance with Center and departmental policies and procedures.
• Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
• Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility.
• Identifies potential risk areas within area of responsibility and supports problem resolution process.

Skills

Rehabilitation field knowledge

Telerehab experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The Case Manager Associate (CMA) at Shepherd Center will collaborate with patients, families and multiple departments to create innovative treatment plans and support care coordination for Outpatient Services.

You will empower patients towards greater autonomy, manage forms such as disability and FMLA, and ensure timely sharing of information while upholding ethical and safety standards.