Case Manager Assistant (Remote) | Nicaragua

HireHawk Inc.; United States; A distancia; USD 15.000 - 16.000; Jornada completa

Descripción de la vacante

HireHawk Inc. is seeking a dual-function Records Clerk and Case Manager Assistant to support a U.S. personal injury team remotely. You will secure missing medical records, manage case information, and assist with demand readiness across multiple active files.

You’ll track treatment updates, communicate with clients and providers, and handle follow-ups with confidentiality and professionalism during pre-litigation. Strong English skills and meticulous organization are essential.

Formación

• Must have prior experience in a U.S. personal injury law firm, including retrieval of medical records and medical bills.
• Ability to perform Records Clerk and Case Manager Assistant duties with knowledge of treatment tracking and pre-litigation demand prep.
• Strong written and spoken English, professional client communication.
• Excellent organization and attention to detail with multi-case throughput.
• Proficiency in Word, Excel, Outlook; familiarity with Litify or similar platforms.

Responsabilidades

• Build complete case files by requesting and obtaining medical records, medical bills, police reports, photos, insurance docs, and other records.
• Follow up with hospitals, providers, imaging centers, employers, and agencies to move requests forward.
• Label and upload documents in Litify, keeping files organized and searchable.
• Support Case Managers with case progression through timely updates and clear communications about outstanding items.
• Maintain accurate client, treatment, provider, and insurance information throughout pre-litigation.
• Assist with demand preparation by identifying documentation gaps and securing missing records.

Conocimientos

Records retrieval

Case management support

English communication

Organization & detail

Litify experience

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Litify

Descripción del empleo

• Employment Type:Full-Time Contractor
• Workplace:Remote
• Compensation:USD $1,300 - $1,400 / month
• Schedule:Monday-Friday schedule, 8:30 AM-5:00 PM Eastern Time

About Us

HireHawk connects skilled professionals across Latin America with remote opportunities at U.S. and Canadian companies. We believe great talent is everywhere—and access to meaningful work should not depend on where you live. For this opening, you’ll support a U.S. personal injury law firm that needs dependable help with both records retrieval and case progression.

About the Role

This dual-function position brings together Records Clerk responsibilities and daily administrative support for assigned Case Managers. You’ll help keep pre-litigation cases moving by securing missing records, maintaining accurate case information, and supporting demand readiness. This is not a records-only role: you’ll also track treatment updates, communicate with clients, and take ownership of follow-ups across multiple active files. The full-time schedule is 8:30 a.m. to 5:00 p.m. PST.

Responsibilities

• Build complete case files by requesting and obtaining medical records, medical bills, police reports, photographs, insurance documentation, and other supporting records.
• Keep outstanding requests moving through consistent follow-up with hospitals, medical providers, imaging centers, employers, and government agencies.
• Maintain organized, easy-to-navigate files by uploading and accurately labeling case documents in Litify.
• Help assigned Case Managers stay on top of case progression through timely updates, administrative support, and clear communication about outstanding items.
• Keep client, treatment, provider, and insurance information accurate and current throughout the pre-litigation process.
• Support demand preparation by identifying documentation gaps and following through until required records and bills are complete.
• Help clients understand what is needed through professional, compassionate communication about treatment, appointments, authorizations, and missing documentation.
• Ensure incoming correspondence, faxes, and electronic documents are processed promptly and routed to the appropriate case files and team members.
• Maintain tracking logs and reports that make pending requests, follow-up activity, and approaching deadlines visible.

Must-Have:

• Previous experience in a U.S. personal injury law firm, including hands-on retrieval of medical records and medical bills.
• Ability to perform both Records Clerk and Case Manager Assistant responsibilities, with an understanding of treatment tracking, records collection, and pre-litigation demand preparation.
• Strong written and spoken English, with the ability to communicate professionally with clients, medical providers, and insurance representatives.
• Excellent organization and attention to detail, with consistent follow-through on multiple cases, requests, and deadlines independently.
• Proficiency in Microsoft Word, Excel, and Outlook, plus experience with Litify or a comparable legal case management platform.
• Full-time availability from 8:30 a.m. to 5:00 p.m. PST, with reliable internet, suitable computer equipment, and a dedicated remote workspace.
• Ability to protect client confidentiality, take accountability for assigned work, and meet productivity standards.

Nice to Have:

• Direct experience using Litify to organize documents, update case information, and track outstanding requests.
• Experience requesting HIPAA authorizations and maintaining medical treatment updates.
• Experience coordinating with multiple medical providers and managing high-volume personal injury case files.