Case Manager Assistant (Remote) | Honduras

HireHawk Inc.; United States; Remote; USD 15,000 - 16,000; Full time

Job summary

HireHawk Inc. connects skilled professionals across Latin America with remote opportunities at U.S. and Canadian companies. You’ll support a U.S. personal injury law firm by handling records retrieval and case progression, ensuring files are complete and ready for demand.

This dual-function role combines Records Clerk tasks and Case Manager assistance, with daily communication to clients, providers, and staff. Full-time remote schedule is 8:30 AM–5:00 PM PST.

Qualifications

• Experience in a U.S. personal injury law firm with medical records retrieval.
• Ability to perform Records Clerk and Case Manager Assistant duties.
• Strong written and spoken English with professional client communication.
• Excellent organization and attention to detail with multi-case follow-through.
• Proficiency in Microsoft Word, Excel, Outlook and Litify or similar CMS.

Responsibilities

• Build complete case files by requesting medical records, bills, reports, photos, insurance docs and other supporting records.
• Follow up with hospitals, clinics, and providers to move requests.
• Label and upload case documents in Litify accurately and accessibly.
• Support Case Managers with case progression updates and administrative tasks.
• Keep client, treatment, provider, and insurance data accurate during pre-litigation.
• Assist demand preparation by identifying documentation gaps and ensuring completeness.
• Explain needed documents to clients clearly and professionally.
• Process incoming documents and route to the correct files and team members.
• Maintain tracking logs and reports showing pending requests and deadlines.

Skills

English communication

Organization skills

Documentation management

Remote work

Tools

Litify

Microsoft Word

Excel

Outlook

Job description

• Employment Type:Full-Time Contractor
• Workplace:Remote
• Compensation:USD $1,300 - $1,400 / month
• Schedule:Monday-Friday schedule, 8:30 AM-5:00 PM Eastern Time

About Us

HireHawk connects skilled professionals across Latin America with remote opportunities at U.S. and Canadian companies. We believe great talent is everywhere—and access to meaningful work should not depend on where you live. For this opening, you’ll support a U.S. personal injury law firm that needs dependable help with both records retrieval and case progression.

About the Role

This dual-function position brings together Records Clerk responsibilities and daily administrative support for assigned Case Managers. You’ll help keep pre-litigation cases moving by securing missing records, maintaining accurate case information, and supporting demand readiness. This is not a records-only role: you’ll also track treatment updates, communicate with clients, and take ownership of follow-ups across multiple active files. The full-time schedule is 8:30 a.m. to 5:00 p.m. PST.

Responsibilities

• Build complete case files by requesting and obtaining medical records, medical bills, police reports, photographs, insurance documentation, and other supporting records.
• Keep outstanding requests moving through consistent follow-up with hospitals, medical providers, imaging centers, employers, and government agencies.
• Maintain organized, easy-to-navigate files by uploading and accurately labeling case documents in Litify.
• Help assigned Case Managers stay on top of case progression through timely updates, administrative support, and clear communication about outstanding items.
• Keep client, treatment, provider, and insurance information accurate and current throughout the pre-litigation process.
• Support demand preparation by identifying documentation gaps and following through until required records and bills are complete.
• Help clients understand what is needed through professional, compassionate communication about treatment, appointments, authorizations, and missing documentation.
• Ensure incoming correspondence, faxes, and electronic documents are processed promptly and routed to the appropriate case files and team members.
• Maintain tracking logs and reports that make pending requests, follow-up activity, and approaching deadlines visible.

Must-Have:

• Previous experience in a U.S. personal injury law firm, including hands-on retrieval of medical records and medical bills.
• Ability to perform both Records Clerk and Case Manager Assistant responsibilities, with an understanding of treatment tracking, records collection, and pre-litigation demand preparation.
• Strong written and spoken English, with the ability to communicate professionally with clients, medical providers, and insurance representatives.
• Excellent organization and attention to detail, with consistent follow-through on multiple cases, requests, and deadlines independently.
• Proficiency in Microsoft Word, Excel, and Outlook, plus experience with Litify or a comparable legal case management platform.
• Full-time availability from 8:30 a.m. to 5:00 p.m. PST, with reliable internet, suitable computer equipment, and a dedicated remote workspace.
• Ability to protect client confidentiality, take accountability for assigned work, and meet productivity standards.

Nice to Have:

• Direct experience using Litify to organize documents, update case information, and track outstanding requests.
• Experience requesting HIPAA authorizations and maintaining medical treatment updates.
• Experience coordinating with multiple medical providers and managing high-volume personal injury case files.