Case Manager Assistant: Client Support & Field Visits

AGING & LONG TERM CARE OF EASTERN WASHINGTON; Spokane (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

AGING AND LONG TERM CARE OF EASTERN WASHINGTON is seeking a Case Manager Assistant to support Case Managers by gathering, documenting and managing client information, coordinating services and authorizing steps in ProviderOne. This role reports to the Case Manager Assistant Supervisor and involves travel within Spokane County.

The position requires one year of in-person human services experience, a high school diploma, and proficiency with MS Word, Excel and Outlook.

Qualifications

• One year of in-person human services experience is required.
• High school diploma or equivalent is required.
• Ability to understand and follow verbal and written directions and meet deadlines.

Responsibilities

• Provide direct assistance to providers and clients by phone or in person at the direction of and on behalf of the Case Manager.
• Assist walk-in Case Management clientele.
• Assist clients to obtain equipment and supplies at the direction of the Case Manager.
• Conduct home visits at direction of the Case Manager.
• Complete documentation of Service Episode Records (SER) in CARE.
• Authorize services using the ProviderOne system.
• Perform data management, editing and report generation within agency and governmental data systems.
• Track and distribute documents and forms following program policy.
• Utilize databases to maintain and track work flow and provide reports to Case Management staff.
• Maintain Case Management general forms inventory.
• Other duties as assigned.

Skills

Human services experience

Strong communication skills

Ability to meet deadlines

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

AGING AND LONG TERM CARE OF EASTERN WASHINGTON is seeking a Case Manager Assistant to support Case Managers by gathering, documenting and managing client information, coordinating services and authorizing steps in ProviderOne. This role reports to the Case Manager Assistant Supervisor and involves travel within Spokane County.

The position requires one year of in-person human services experience, a high school diploma, and proficiency with MS Word, Excel and Outlook.