Case Manager - AOE International

The Leading Niche; Kankakee (IL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

AOE International is a nonprofit focused on workforce development and education, partnering with organizations to address poverty, resource access, and opportunities. The Case Manager will carry a caseload from enrollment through at least one year of follow‑up, building each participant's Employment Plan and tracking progress in training and work.

The role emphasizes assessment, planning, and coordination of services to help participants overcome barriers and achieve placement and retention in

Qualifications

• Bachelor's degree in social work or related field preferred; equivalent experience may be considered.
• Two+ years of case management or career coaching experience with adults facing barriers to employment.
• Experience with people returning from incarceration, low-income households or English language learners.
• Knowledge of community resources in the service area.
• Accurate record keeping and sound judgment with confidential information.

Responsibilities

• Complete a needs assessment with each participant at enrollment and update it throughout the program.
• Develop the Individual Employment Plan within 10 business days of enrollment and amend it at each transition.
• Meet participants weekly during training, track attendance and progress with instructors, and respond the same day to problems.
• Recommend Barrier Reduction services and documentation per policy (transportation, child care, clothing, emergency assistance).
• Connect participants with community resources and coordinate referrals with partner providers.
• Work with transition services on job readiness and placement; provide retention support after placement.
• Carry out monthly follow-up contact for at least one year after completion.
• Record services, contacts and outcomes in the CEJA Reporting System within five business days.

Skills

Case management

Community resources

Record keeping

Confidential information handling

Education

Bachelor's degree in social work or related field

Job description

Description

AOE International is a non-profit organization focused on community support and development, with a strong emphasis on workforce development and education. We partner with various organizations to address social needs, including poverty, access to resources, and educational opportunities.

Position summary

Carry a caseload of participants from enrollment through at least one year of follow-up after completion. The Case Manager builds each participant's Individual Employment Plan, tracks progress through training and into work, and administers Barrier Reduction services so that practical obstacles do not end a participant's training. About 60% of the role is assessment, planning and tracking, and 40% is needs assessment and supportive services.

Essential duties and responsibilities

• Complete a needs assessment with each participant at enrollment and update it throughout the program.
• Develop the Individual Employment Plan with the participant within 10 business days of enrollment and amend it at each transition.
• Meet each participant weekly during training, track attendance and progress with instructors, and respond the same day to problems that interrupt training.
• Recommend Barrier Reduction services under the Hub's policy, such as transportation, child care, work clothing and emergency assistance, and keep the required documentation.
• Connect participants with community resources and coordinate referrals and handoffs with partner providers.
• Work with transition services staff on job readiness and placement, and provide retention support after placement.
• Carry out monthly follow-up contact for at least one year after completion.
• Record services, contacts and outcomes in the CEJA Reporting System within five business days.

Qualifications and experience

• Bachelor's degree in social work, human services, counseling or a related field preferred; equivalent experience may be considered.
• Two or more years of case management or career coaching experience with adults who face barriers to employment.
• Experience with people returning from incarceration, low-income households or English language learners.
• Knowledge of community resources in the service area.
• Accurate record keeping and sound judgment with confidential information.

Training and authorization required

• Department authorization for participant service work and CEJA Reporting System training before working with participants.