Case Manager - AOE International

The Leading Niche; Champaign (IL); Hybrid; USD 42,000 - 66,000; Full time

Job summary

AOE International is seeking a Case Manager to carry a caseload from enrollment through at least one year after completion. You will build Individual Employment Plans, track progress through training, and administer barrier reduction services to prevent obstacles from derailing training.

The role emphasizes assessment, planning, and coordination with partners, transition services, and ongoing follow-up. Strong record-keeping, knowledge of community resources, and experience with populations

Qualifications

• Minimum two years of case management or career coaching experience with adults facing employment barriers.
• Lived experience with returning from incarceration, low-income households, or English language learners is a plus.
• Strong knowledge of local community resources and service organizations.
• Proven ability to maintain accurate, confidential records and exercise sound judgment.

Responsibilities

• Complete needs assessment at enrollment and update it throughout the program.
• Develop the Individual Employment Plan with the participant within 10 business days of enrollment and amend it at each transition.
• Meet participants weekly during training and monitor attendance and progress with instructors.
• Recommend Barrier Reduction services and document them according to policy.
• Connect participants with community resources and coordinate referrals with partner providers.
• Coordinate transition services on job readiness and placement and provide retention support after placement.
• Carry out monthly follow-up contact for at least one year after completion.
• Record services, contacts and outcomes in the CEJA Reporting System within five business days.

Skills

Case management experience

Career coaching

Interpersonal skills

Confidential record keeping

Community resource knowledge

English proficiency

Education

Bachelor's degree in social work, human services, counseling or related field

Tools

CEJA Reporting System

Job description

Description

AOE International is a non-profit organization focused on community support and development, with a strong emphasis on workforce development and education. We partner with various organizations to address social needs, including poverty, access to resources, and educational opportunities.

Position summary

Carry a caseload of participants from enrollment through at least one year of follow-up after completion. The Case Manager builds each participant's Individual Employment Plan, tracks progress through training and into work, and administers Barrier Reduction services so that practical obstacles do not end a participant's training. About 60% of the role is assessment, planning and tracking, and 40% is needs assessment and supportive services.

Essential duties and responsibilities

• Complete a needs assessment with each participant at enrollment and update it throughout the program.
• Develop the Individual Employment Plan with the participant within 10 business days of enrollment and amend it at each transition.
• Meet each participant weekly during training, track attendance and progress with instructors, and respond the same day to problems that interrupt training.
• Recommend Barrier Reduction services under the Hub's policy, such as transportation, child care, work clothing and emergency assistance, and keep the required documentation.
• Connect participants with community resources and coordinate referrals and handoffs with partner providers.
• Work with transition services staff on job readiness and placement, and provide retention support after placement.
• Carry out monthly follow-up contact for at least one year after completion.
• Record services, contacts and outcomes in the CEJA Reporting System within five business days.

Qualifications and experience

• Bachelor's degree in social work, human services, counseling or a related field preferred; equivalent experience may be considered.
• Two or more years of case management or career coaching experience with adults who face barriers to employment.
• Experience with people returning from incarceration, low-income households or English language learners.
• Knowledge of community resources in the service area.
• Accurate record keeping and sound judgment with confidential information.

Training and authorization required

• Department authorization for participant service work and CEJA Reporting System training before working with participants.