CASE MANAGER, ADULT MENTAL HEALTH - CHARLOTTESVILLE (FULL TIME)

Region Ten CSB; Charlottesville (VA); On-site; USD 44,000 - 66,000; Full time

Job summary

Region Ten CSB is seeking a Case Manager for Adult Mental Health to provide case management for adults with serious mental illness. Responsibilities include assessing needs, planning access to services, coordinating with families and providers, and monitoring ongoing service requirements.

The role emphasizes advocacy, education, and collaboration with the program team to ensure recovery-oriented planning and durable community supports.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Valid Virginia Driver’s License with acceptable driving record.
• Personal vehicle insurance required for business use.

Responsibilities

• Assess service needs and develop plans for access to services.
• Liaise with clients, families, programs, and service providers.
• Monitor client service needs and advocate for resources.
• Provide consultation and education to clients, families and community.

Skills

Interviewing & counseling

Human development

Therapy concepts

Problem solving

Communication

Documentation reports

Relationships with providers

Negotiation

Observation & reporting

Resource identification

Service planning

Community resources

Goal attainment

Care coordination

Education

Bachelor's degree or equivalent experience

Job description

Req #103

POSITION TITLE: CASE MANAGER, ADULT MENTAL HEALTH

General Statement Of Responsibilities

The incumbent is responsible for providing case management services to individuals over the age of 18 years old with a primary diagnosis of serious mental illness. This includes assessing service needs; developing plans for access to services; liaison with client, families, programs, and service providers; ongoing monitoring or client service needs; advocacy; and consultation and education to clients, families and community.

The Adult Mental Health Case Manager reports to the Program Manager II and is expected to function with initiative and independent judgment, based on application of standard practices and with guidance from the supervisor. In carrying out position duties, he/she performs in accordance with applicable professional ethics and established Region Ten policies.

Please review the full job description for a full list of duties and tasks.

Qualifications

To ensure the safe and efficient operation of the program, a valid Virginia Driver’s License plus an acceptable driving record as issued by the Department of Motor Vehicles are required. For business use of a personal car, a certificate of valid personal automobile insurance must be provided. In addition, the incumbent needs to possess the following knowledge, skills, and abilities. A bachelor’s degree or equivalent experience is preferred.

Knowledge Of

• Services and systems available in the community including primary health care, support services, eligibility criteria, intake processes, and generic community resources.
• The nature of serious mental illness, intellectual disability and/or substance abuse depending on the population served, including clinical and developmental issues.
• Treatment modalities and intervention techniques, such as behavior management, independent living skills training, supportive counseling, family education, crisis intervention, discharge planning, and service coordination.
• Different types of assessments, including functional assessment, and their uses in service planning.
• Consumers’ rights
• Local community resources and service delivery systems, including support services (e.g., housing, financial, social welfare, dental, educational, transportation, communications, recreation, vocational, legal/advocacy), eligibility criteria and intake processes, termination criteria and procedures, and generic community resources (e.g., churches, clubs, self-help groups).
• Effective oral, written and interpersonal communication principles and techniques.
• General principles of record documentation.
• The service planning process including, but not limited to, the Recovery and Person-Centered Planning models, as well as the major components of a service plan.

Skills In

• General knowledge of Interviewing and supportive counseling techniques.
• General knowledge of human development and behavior.
• General knowledge of the theories, principles and technique of individual, family, and group therapy.
• Ability to solve problems within the scope of responsibility.
• Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
• Ability to communicate complex ideas effectively, orally and in written form.
• Ability to prepare clear and concise reports.
• Ability to establish and maintain effective working relationships with clients, medical professionals, community service providers, agencies, and associates, and the general public.
• Negotiating with consumers and service providers.
• Observing, recording and reporting on an individual’s functioning.
• Identifying and documenting a consumer’s needs for resources, services, and other supports.
• Using information from assessments, evaluations, observation and interviews to develop service plans.
• Identifying services within community and established service system to meet the individual’s needs.
• Promote goal attainment
• Coordinating the provision of services by diverse public and private providers.
• Identifying community resources and organizations and coordinating resources and activities.
• Using assessment tools (e.g., level of function scale, life profile scale).

Abilities To

• Be persistent and remain objective
• Assess, refer, and authorize services.
• Demographic collection.
• Timely documentation of appropriate health information,
• Work as a team member, maintaining effective inter and intra-agency working relationships.
• Demonstrate a positive regard for consumers and their families (e.g., treating consumers as individuals, allowing risk‑taking, respecting consumers’ and families’ privacy, and believing consumers are valuable members of society).
• Work independently performing position duties under general supervision.Communicate effectively, verbally, and in writing.
• Establish and maintain ongoing supportive relationships.

Grade: 9 Hourly Salary Range: $21.02 - $31.53 per hour

Position Location: 800 Preston Ave, Charlottesville, VA 22903

Schedule: Full Time (Non-exempt)