QA Specialist - Case Management 221-08-26

NorthWest Senior and Disability Services; Keizer (OR); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Paid leave

Job summary

NorthWest Senior and Disability Services is seeking a QA Specialist - Case Management to support Case Management staff and managers in maintaining high-quality services through training, QA reviews, and technical assistance. The role focuses on enforcing policies, providing guidance, and improving program tools.

The position requires a strong background in case management, training delivery, and collaboration with diverse teams to protect consumers and reduce agency risk.

Qualifications

• Minimum six (6) years of experience in social services or related field.
• Two (2) years in social service or public benefit programs; one (1) year in case management.
• Experience in training others.

Responsibilities

• Provide initial and ongoing training to develop and enhance employee knowledge and skills.
• Provide program guidance and technical assistance.
• Provide workload and leadership support.
• Support confidence in the Quality and Training Specialist and programs.
• Protect consumers and reduce agency risk.
• Deliver excellent customer service professionally.

Skills

Case management

Training others

Communication

Analytical thinking

Attention to detail

Education

Bachelor’s degree in social sciences

Tools

CAPS

Oregon ACCESS

Job description

QA Specialist - Case Management 221-08-26

3410 Cherry Ave NE, Keizer, OR 97303, USA

Job Description

Posted Wednesday, August 26, 2026 at 10:00 AM | Expires Thursday, September 10, 2026 at 9:59 AM

• Recruitment Closes: 9/9/2026
• Starting Salary: $5482 per month*
• Benefits: Medical, Dental, Retirement, Paid Leave and more
• FTE: Full-time
• FLSA status: Non-exempt
• Unit: QA
• Location: Salem, OR
• Reports to: Program Manager
• Union status: Unrepresented

*Salary placement is based on education, training, and relevant experience, consistent with the agency's pay practices.

Join Our Team!

NorthWest Senior and Disability Services (NWSDS) is a local intergovernmental agency dedicated to supporting older adults and people with disabilities through programs that promote dignity, choice, and independence. We are seeking individuals who are committed to public service, value teamwork, and provide respectful, high-quality service to the communities we serve.

Agency-Sponsored:

• Medical and Dental Insurance – 100% paid for employees and 90–98% covered for dependents
• Generous Paid Time Off and holidays
• Public Employees Retirement System (PERS) participation
• Employee Assistance Program (EAP)
• Long-Term Disability Insurance
• Supportive and collaborative work culture

Employee-Sponsored:

• Deferred Compensation (457 Plan)
• Life Insurance
• Short-Term Disability Insurance
Supplemental Plans such as accident, critical illness, and legal coverage

General Description

Provides ongoing support to Case Management staff and their managers in maintaining high quality services through training, quality assurance reviews, technical assistance, program guidance, and workload support.

Essential Functions

• Provide initial and ongoing training to develop and enhance employee knowledge and skills
• Provide program guidance and technical assistance
• Provide workload and leadership support
• Facilitate confidence in the Quality and Training Specialist, and therefore the Agency and programs
• Protect consumers and reduce Agency risk
• Provide excellent customer service in a professional manner

Secondary Functions

Supports Agency and Quality Assurance & Training Unit by overseeing and working on special projects as needed.

Supervisory Responsibilities

None

Minimum Qualifications

A qualified applicant will have a minimum of six (6) years of experience which demonstrates the knowledge, skills and abilities required. The following qualifications will be considered as meeting the minimum requirements:

• Bachelor’s degree in social sciences or a related field of study
• A minimum of two (2) years of experience working with social service or public benefit programs with similar populations, one (1) year of which should be in a case management role.
• Experience in training others.

Knowledge, Skills, and Abilities

The successful applicant must have the following general skills, including the ability to:

• Speak, read, write and understand English and follow verbal and written instruction
• Apply evaluation, analytic and writing skills
• Apply regulations and policies relevant to work performed
• Read, interpret and explain policies to others
• Organize and prioritize tasks to meet required time timeframes
• Collaborate and coordinate with others
• Work effectively with a wide variety of individuals and small groups
• Build relationships and network
• Exhibit excellent interpersonal communication and listening skills
• Exhibit good judgment, and use courtesy and tact

The successful applicant must have the following job-specific skills, including the ability to:

• Maintain knowledge of Agency programs, and gain advanced knowledge in areas related to case management
• Obtain thorough knowledge of Agency policies, procedures and program tools related to case management work
• Exhibit technology skills related to the work needing to be done, (word processing, spreadsheets, database, internet research, mail, IM, phones, copiers, assessment programs like CAPS, Oregon ACCESS, etc.).
• Explain and present complex technical information
• Identify, track and correct errors
• Train others through a variety of methods such as classroom training, written materials, electronic means, including videoconference, etc.
• Maintain knowledge of training techniques
• Learn and apply state, federal, or program policies and regulations
• Train, coach, mentor and provide effective correction
• Maintain thorough knowledge of compliance and quality requirements
• Learn and apply policies, regulations, requirements and rules around mandatory reporting, and involving privacy and confidentiality
• Understand the function and relationship of other job positions within the agency
• Attend necessary meetings to maintain up-to-date knowledge and skills required to perform the duties.

Other Requirements

The successful applicant must have the following skills, including the ability to:

• Support the agency’s mission, ethics, and values
• Secure and maintain a driver’s license valid in the state of Oregon, or an acceptable alternative means of transportation
• Commit to regular attendance as it is required to meet the demands of this job
• Pass a criminal background check successfully
• Maintain and share information according to privacy regulations
• Serve as a mandatory reporter of suspected abuse of vulnerable populations as required by policy and regulation
• Complete necessary work as assigned

Work Environment and Physical Demands

Eligibility Specialists typically work in an office environment. They must be able to:

• Use a computer, telephone, and other office equipment
• Tolerate and be able to work where the noise level is that of a typical office
• Encounter frequent interruptions throughout the work day
• Regularly sit, talk, or hear
• Use repetitive hand motions
• Handle objects and sustain a sense of touch
• Stand, walk, reach, and bend
• Lift up to 25 pounds
• This position requires occasional travel to consumers in a variety of settings, homes, facilities, etc. of varying levels of cleanliness and repair. Travel to other offices may require overnight stay. Field work requires driving an Agency car or personal vehicle, and carrying and using a laptop computer.

Contact with the public in home or office environments may risk exposure to people with contagious diseases or irrational/hostile behavior and contact with domestic animals.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description serves as a general guide to the duties and responsibilities of the position and does not include every task or assignment. Employees may be required to perform other duties as needed, including temporary assignments in other offices or areas, and are expected to follow other job-related instructions from their manager.

Reasonable accommodations will be provided as needed.

3410 Cherry Ave NE, Keizer, OR 97303, USA