CASE MANAGER 2 - ADULT SERVICES

Personnel Data Systems, Inc. (PDS); Bellefonte (Centre County); On-site; USD 42,000 - 64,000; Full time

Job summary

Centre County Government is seeking a 911 Dispatcher Trainee - Public Safety Telecommunicator to coordinate emergency communications and support residents through the human services system.

The role involves case management, advocacy, and collaboration with local agencies, with an emphasis on serving individuals with mental health or developmental needs. Training hours and county support are provided.

Qualifications

• Bachelor's degree or equivalent in a human service-related field is required.
• 1–2 years of experience in the social service field preferred.
• Experience with human service programs and Centre County agencies is valued.
• Valid Pennsylvania driver's license and willingness to travel required.

Responsibilities

• Provides case management to individuals/families involved with County departments and local agencies.
• Offers support and referrals to those navigating the human service system.
• Assesses challenges and barriers to receiving services.
• Builds relationships with service providers to assist with food, financial help, homelessness prevention, and utilities.
• Advocates for individuals involved with the court system, mental health, or developmental issues.
• Performs client needs assessment, service coordination, advocacy, and case notes; ensures confidentiality.

Skills

Case management

Interpersonal skills

Communication

Education

Bachelor's degree in human services or related field

Job description

911 DISPATCHER TRAINEE - PUBLIC SAFETY TELECOMMUNICATOR

Shift Available - Full - Time (Non-Exempt)

Office Hours: 8:30 am to 5 pm Monday - Friday (Actual work hours established by department to include unpaid lunch)

Budgeted Hours: 7.5 hours per day / 37.5 hours per week.

Summary of Job Functions:

• Provides case management to individuals/families involved with County departments, local human service agencies, the court system, or self-referrals.
• Offers support and referrals to individuals/families who are experience a life transition and need assistance navigating the human service system.
• Assesses challenges and barriers to receiving services.
• Builds and maintains relationships with existing service providers to help individuals/families access food, receive financial assistance, resolve homelessness or near-homelessness, and prevent utility termination.
• Advocates for individuals who are involved with the court system, have mental illness, substance use disorder, and/or intellectual and development issues.
• Case management activities include client needs assessment, service coordination and client advocacy, goal setting, service follow-up, reassessment of needs, case notes, data entry, filing, and client confidentiality.
• Attends meetings, trainings, and seminars as required.
• Performs other job-related duties as instructed by the Director.

Minimum Training and Experience:

Bachelor's degree or equivalent in a human service-related field and one to two (1-2) years of experience in the social service field. Background with human service programs and agencies in Centre County, PA. Experience providing services to individuals diagnosed with serious mental illness, involved with Children & Youth, and/or individuals with physical disabilities who may also be of low income/limited resources and generational poverty. Understanding and experience working with individuals involved in the criminal justice system. Must possess a valid Pennsylvania driver's license and a willingness to travel as needed.

Centre County Government is an Equal Opportunity Employer