Senior Case Manager (Veteran Services)

ADP, Inc.; Harrisburg (Dauphin County); On-site; USD 52,000 - 76,000; Full time

Job summary

VMC in Harrisburg, PA seeks a Senior Case Manager (Veteran Services) to deliver advanced case management for Veterans and families at risk of homelessness. You will focus on housing placement, housing stability, and self-sufficiency, while mentoring junior staff and coordinating with partners.

The role requires independent judgment, strong knowledge of community resources, and the ability to balance direct service with team leadership. Apply today.

Qualifications

• Bachelor’s degree in social work or related field; advanced degree desirable.
• Three years minimum of case management experience in a social service setting.
• Experience with veterans, housing programs, and local social service systems.
• Proficiency with client-level data tracking systems or relational databases.
• Strong problem-solving, crisis intervention, and advocacy skills.
• Valid driver’s license and reliable transportation.

Responsibilities

• Report directly to the Program Manager.
• Manage a reduced caseload of participants with complex needs.
• Develop individualized housing and service plans for Veterans.
• Assist clients in identifying and securing housing and navigate leasing.
• Maintain regular contact, monitor progress, and provide coaching.
• Collaborate with landlords, housing authorities, and partners.
• Support wraparound services including benefits and employment.
• Complete documentation and data entry accurately.
• Participate in coordinated entry and case conferencing.
• Mentor junior case managers and assist onboarding.
• Review eligibility, recertifications, and exits per timelines.
• Assist with Temporary Financial Assistance requests as needed.
• Support quality assurance and file reviews.
• Represent VMC at community meetings and outreach events.

Skills

Case management

Independent work

Communication

Data tracking systems

Relational databases

Driver's license

Education

Bachelor’s degree in Social Work or related field

Advanced degree desirable

Tools

Relational databases

Microsoft Office

Job description

Senior Case Manager (Veteran Services)

Full Time Harrisburg, PA, US

30+ days ago Requisition ID: 1112

The Senior Case Manager serves as a key resource within VMC's programs, providing advanced case management services to Veterans and their families experiencing or at risk of homelessness. This position supports complex or high-barrier cases, ensures quality and consistency in service delivery, and assists in mentoring and guiding other case managers. The Senior Case Manager collaborates with internal and external partners to achieve rapid housing placement, housing stability, and increased self-sufficiency for program participants.

This role requires a high level of critical thinking, thorough knowledge of community resources, and the ability to balance direct service responsibilities with leadership and support of the broader case management team.

Responsibilities Include:

• Report directly to the Program Manager.
• Manage a reduced caseload of participants with complex needs, including chronic homelessness, mental health challenges, or dual-system involvement.
• Conduct comprehensive assessments and develop individualized housing and service plans tailored to each Veteran's circumstances and goals.
• Assist clients in identifying and securing safe, affordable housing and provide housing navigation support throughout the leasing process.
• Maintain regular initiative-taking contact with clients to monitor progress, reassess needs, and provide coaching and problem-solving support.
• Collaborate with landlords, housing authorities, and community partners to advocate for and secure housing placements.
• Support participants in accessing benefits, employment services, behavioral health care, and other wraparound supports.
• Complete all required documentation, case notes, and data entry in a timely and accurate manner.
• Participate in coordinated entry and case conferencing meetings to support interagency collaboration and continuity of care.
• Mentor and provide informal leadership to junior case managers; serve as a subject matter resource for complex cases.
• Provide support during case management staff onboarding and training as assigned by the Program Manager.
• Review and ensure client eligibility, recertifications, and exits are completed according to program timelines.
• Assist in approving or preparing documentation for Temporary Financial Assistance (TFA) requests when needed.
• Support quality assurance and file review processes to promote compliance and high service standards.
• Represent VMC and the program at community meetings and outreach events when needed.
• Maintain confidentiality and adhere to all federal, state, and agency guidelines related to client records and information.
• Perform other program-related duties as assigned by the Program Manager or senior management.

Qualifications:

• Bachelor’s degree in social work, Human Services, Psychology, or related field, preferred. Advanced degree desirable.
• Minimum of three (3) years of case management experience in a social service setting, with at least one (1) year working with high-barrier or homeless populations.
• Demonstrated ability to work independently in the field and manage a complex caseload.
• Familiarity with veteran services, housing programs, and local social service systems.
• Proficiency in using client-level data tracking systems or relational databases to manage service delivery.
• Strong problem-solving, crisis intervention, and advocacy skills.
• Ability to work independently and collaboratively in a demanding environment.
• Effective communication and interpersonal abilities with diverse populations.
• Proficiency in Microsoft Office Suite and comfort with digital data systems.
• Valid driver’s license, good driving record, and reliable transportation required.

VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.