Case Manager

SOUTHWEST YOUTH & FAMILY SERVICES; Washington (District of Columbia); On-site; USD 52,000 - 70,000; Full time

Job summary

SOUTHWEST YOUTH & FAMILY SERVICES is seeking a Case Manager to provide system navigation and trauma-informed support for youth of color. You will enroll participants in case management, develop Individual Service Plans (ISPs), and monitor progress toward goals with a focus on empowerment.

You will maintain confidentiality, collaborate with partner agencies, and participate in weekly caseload reviews and team meetings to ensure timely support and successful referrals.

Qualifications

• Experience providing referral, advocacy & case management services.
• Ability to work with diverse populations.
• Must be willing to complete a Background Check and Fingerprinting.
• Strong writing and verbal communication skills.

Responsibilities

• Develop and implement ISP goals for 15-20 participants.
• Meet weekly with participants and conduct 90-day ISP reviews.
• Advocate for young adults and connect to available resources.
• Coordinate with community/educational/support agencies to overcome barriers.
• Maintain client confidentiality and document interactions within 24 hours.
• Attend meetings and participate in case conferences.

Skills

Diversity experience

Community outreach

Time management

Advocacy

Written communication

Education

BA or equivalent

Tools

Computer skills

Job description

Job Description

Job Description

Job Description

Description:Case Management

, a program of SWYFS, will provide systems navigation and trauma intervention activities for young people of color who have experienced racial profiling, racial bias, and either personally experienced or witnessed prejudice and bias in the legal system, maltreatment, and police brutality toward friends, family, and community members of color.The Case Manager will establish supportive, consistent relationships with young people, enroll them in case management, and create Individualized Service Plans (ISPs) with goals that are informed by the voices and choices of the young people served. ISPs help young people clearly identify their short and long-term goals, the steps they need to take to accomplish those goals, and the barriers they need to address to be successful.The focus population for this position is people of Black/African American/African Descent.

Essential Functions

Program ImplementationDevelop/implement appropriate goals and objectives using Individual Service PlansMaintain an active caseload of 15-20 participants each, follow-up with them regularly, provide support and resources, and monitor their progress towards ISP goals.Meet with participants weekly and conduct formal ISP reviews with participants every 90 days.Removes barriers and empowers participants to take control of their lives through building self-confidence, identifying and achieving personal goals, and connecting participants to available resources.Advocate for young adult and work with community/educational/support service agencies to overcome access barriersSupport young people to develop their voice and advocate for themselves in mainstream systems.Provide in-depth systems navigation including education, immigration, legal, public benefits enrollment, housing, utilities, employment systems navigation, and basic and emergency assistance.Coordinate and facilitate support group as needed, including Aggression Replacement TrainingCollaborate with other case managers as neededMaintain client confidentiality.Use standardized forms for intake and assessment to enroll young adultProvide age and culturally competent servicesAssist with tracking and monitoring timelines to meet Young Adult Initiative reporting deadlinesCoordinate and collaborate with network-identified agencies, as necessary, to ensure youth are actively engaged in programsDevelop and maintain working relationships with participating programs to ensure successful referrals and communicating with direct serviceAttend community meetings, case management meetings, and other meetings as neededMaintain cooperative working relationships with educational, social, legal, and health service agenciesMaintain contact with youth to identify additional needs or barriers to service access; to provide support and encouragement; and to follow up to ensure connection with program.Documentation and PerformanceMaintain compliance with documentation with the agency’s client database, ensuring all interactions are logged within 24 hours.Meet regularly with the Case Management team to coordinate services provided.Attend the monthly City of Seattle meetingAttend weekly case consultation and/or team meetings.Perform other duties as assigned by the Case Management Program Manager.

Requirements

Minimum QualificationsExperience working effectively with diverse populationsExperience providing referral, advocacy & case management servicesValid WA State Driver's license, proof of insurance and reliable transportationClear driving record with no more than two moving violations in the last three yearsBA Preferred or equivalent work experienceComputer skills requiredMust be willing to complete a Background Check and FingerprintingDemonstrated ability to communicate in writing and verballyDemonstrated ability providing community outreachDemonstrated ability to utilize time management techniques to organize and prioritizeAbility to be flexible and adapt to programming changeWork evenings & weekends as neededOther RequirementsMaintain client confidentialityProvide age and culturally competent servicesAbility to meet deadlinesAttend weekly case consultation and/or team meetings

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsProlonged periods sitting at a desk and working on a computer.Frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stoop, kneel and crouchMust be able to lift up to 15 pounds at times.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.