Case Manager

Child & Family Development; United States; Hybrid; USD 40,000 - 70,000; Full time

Job summary

Child & Family Development is seeking a Case Manager to work with participants under the Conflict Free Case Management Model. The role includes in-home visits, monthly outreach, planning with participants, and care coordination under Medicaid LTSS guidelines.

This is a Hybrid Role with 20% remote work and requires an Associate degree (bachelor’s preferred) with 1 year of case management experience. Strong organizational, communication, and cross‑agency collaboration skills are essential.

Qualifications

• Associate degree in social work, psychology or related field required; bachelor’s degree preferred.
• Minimum 1 year experience in case management or similar role.
• Ability to navigate an electronic medical records system; proficient with Office 365.
• Bilingual in Spanish is a plus; strong communication with diverse populations.

Responsibilities

• Provide in-home case management and monthly outreach to participants.
• Develop person-centered plans and monitor progress and updates.
• Coordinate care and referrals with agencies under Medicaid LTSS guidelines.
• Complete documentation promptly and maintain accurate records.
• Advocate for services and address participant needs in a timely manner.
• Collaborate with family/caregivers, service providers and local authorities.

Skills

Organizational skills

Critical thinking

Time management

Spanish language (added bonus)

Communication with diverse populations

Education

Associate degree in social work or related field

Bachelor's degree preferred

Tools

Electronic Medical Records (EMR) system

Microsoft Office 365

Job description

What You’ll Be Doing

You will work collaboratively with the Executive Office of Health and Human Services (EOHHS), Department of Human Services (DHS), and/or The Department of Behavioral Health, Developmental Disabilities & Hospitals (BHDDH) to provide case management services to participants who are part of the Conflict Free Case Management Model. The Case Manager provides in-home visits, monthly outreach, person-centered plan development, oversite, referrals, and monitoring. The case manager assists with care coordination to ensure participant’s needs and wants are addressed using a person–centered approach and under the guidelines of Medicaid Long Term Supports and Services. The case manager may assist with applications and referrals to community and state funded resources. The Case Manager is responsible for supporting the participant with monthly contacts, yearly assessments, updated person-centered plans, and addressing eligibility or provider concerns.

Hybrid Role, 20% Remote Work.

Your Main Priorities

• Manage cases assigned by program leadership or designee, and complete compressive documentation.
• Conduct monthly participant outreach, which may include home visits.
• Create Person-Centered Plan and support chosen by the participant to address individual needs.
• Address any concerns from participants in a timely manner.
• Provide person-centered, quality case management services.
• Conduct in-home re-assessment to determine participant’s care needs and wants.
• Follow-up with participant after the initial plan is implemented to reassess needs.
• Collaborate with family/caregivers, service providers, and local authorities as necessary.
• Complete all paperwork promptly and maintain accurate participant records.
• Advocate for services to meet participants’ identified needs and wants.

Who You Are

Requirements, Skills & Abilities:

• Associate degree in social work, Psychology or related field required; bachelor’s degree preferred.
• Minimum 1 year experience in case management role or similar required; experience working with the elderly population and/or adults with disabilities preferred.
• Must be able to navigate an electronic medical records system.
• Strong organizational, critical thinking and time-management skills.
• Basic computer skills required; knowledge of Microsoft Office 365.
• Ability to communicate and effectively interact with a diverse population.
• Bilingual in Spanish a plus.
• Collaboration and teamwork.
• Statewide travel is required.
• Must have valid driver's license, auto insurance and car registration.
• Must authorize Child & Family to complete a motor vehicle records check.
• The ideal candidate will be required to meet all background checks and medical clearances required for the position.

Physical Requirements

Direct Service Staff: This position requires time sitting, standing, walking, driving, carrying and lifting up to 25lbs. This role also requires operating desktop, laptop and/or cell phone, and communicating with colleagues.

Equal Employment Opportunity

Child & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state, or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Culturally and Linguistically Appropriate Services

In order to provide equitable service delivery and go above and beyond equal opportunity requirements, our organization is committed to ensuring that all staff are able to perform the following cultural competencies:

• Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.
• Demonstrate knowledge of the history of discrimination in America, particularly as it relates to race and racism, and how this history has led to disparities experienced by marginalized communities such as BIPOC, people with disabilities, LGBTQ+ communities, and others.
• Demonstrate the ability to successfully deliver culturally responsive services.

Affirmative Action

Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve.