Case Manager

Endeavors; Tyler (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Endeavors in Tyler, TX is seeking a dedicated Case Manager to provide comprehensive support to Veterans and their families who are homeless or at risk.

You will advocate for housing, coordinate community resources, manage service plans, and work from a community-based setting, with occasional travel within the county.

Qualifications

• Bachelor’s degree in Social Work or related field.
• 1+ years case management; 3+ years preferred.
• 2+ years customer service experience.
• LMSW, LBSW, LMFT preferred; Driver's license required.

Responsibilities

• Advocate for Veterans’ access to housing, utilities, and services.
• Conduct initial intake meeting; develop service plan and monitor progress.
• Coordinate payments to third parties with Financial Assistance Coordinator.
• Staff caseload with Lead Case Manager; provide evaluations and recommendations.
• Engage with veteran groups, present at community meetings, promote program.
• Other duties as assigned.

Skills

Case management

Customer service

Travel readiness

Education

Bachelor’s degree in Social Work

Job description

Job Purpose

Provide comprehensive case management to Veterans and their families who are homeless or at risk of homelessness. To provide quality of life and maintain the highest possible ability to function within the community.

ESSENTIAL JOB RESPONSIBILITIES

• Advocate for and facilitate Veterans’ access to community resources; housing assistance, utility assistance, and relevant community services and benefits. Build database of community resources. Provide referrals to community resources as needed.
• Conduct initial intake meeting with Veteran. Evaluate individual and family needs. Complete service plan with Veteran including housing and other related needs. Coordinate and monitor services, including comprehensive tracking of Veteran activities in relation to service plan and Housing Inspections. Document detailed case notes, daily; maintain comprehensive client files. Prepare reports as requested by Lead Case Manager, Program Manager and/or Quality Assurance
• Coordinate with Financial Assistance Coordinator for payment to third parties. Keep Veteran informed of actions/payments being made.
• Meet regularly with Lead Case Manager to staff case load. Provide on-going program evaluation and recommendations to the Lead Case Manager and Program Manager for continuous growth and quality.
• Be active in and network at monthly Veteran community groups. Provide presentations at various community groups within the greater metropolitan and surrounding area. Promote the success and reputation of the Supportive Services for Veteran Families program.
• Other duties as assigned.
• Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families and their communities.”

Essential Qualifications

EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology, Human Services, Criminal Justice, or related field.

EXPERIENCE: 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: LMSW, LBSW, LMFT preferred. Drivers License with clear record required.

VEHICLE: Must have daily use of a vehicle without prior notice. Up to 30% travel within county and surrounding areas.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.