Case Manager

Endeavors; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Endeavors is seeking a Case Manager in Houston, Texas to provide comprehensive case management services to clients who are homeless or at risk of homelessness. The role involves advocacy for client access to essential community resources, maintaining client files, and conducting initial intake meetings.

The ideal candidate will have a Bachelor’s Degree in a relevant field, with at least 1 year of case management experience and a strong focus on customer service. Additional experience with low-income and veteran families is preferred.

Qualifications

• 1+ years case management experience; 3+ years preferred.
• 2+ years in a customer service focused environment.
• Experience with homeless, low income, veterans & their families is a strong plus.
• LMSW, LBSW, LMFT preferred.
• Must have daily use of a vehicle and clear driving record.

Responsibilities

• Advocate for clients’ access to community resources.
• Conduct client intake meetings and develop service plans.
• Coordinate with other coordinators for payment processing.
• Attend community group meetings and promote the program.
• Facilitate monthly support groups for clients.
• Provide support to clients through a strengths-based approach.

Skills

Case management

Customer service

Community resources access

Advocacy

Networking

Education

Bachelor’s Degree in Social Work, Sociology, Psychology or a related field

Job description

Job Purpose

The Case Manager will provide comprehensive case management to clients and their families who are homeless or at risk of homelessness with the goal of increasing their quality of life and maintaining the highest possible ability to function within the community.

Responsibilities

• Advocate for and facilitate clients’ access to community resources; housing assistance, utility assistance, and relevant community services and benefits. Build database of community resources. Provide referrals to community resources as needed.
• Conduct initial intake meeting with the client(s). Evaluate individual and family needs. Complete service plan with the client including housing and other related needs. Coordinate and monitor services, including comprehensive tracking of client activities in relation to service plan and Housing Inspections. Document detailed case notes, daily; maintain comprehensive client files. Prepare reports as requested by Lead Case Manager, Program Manager and/or Quality Assurance shadowing
• Coordinate with Financial Assistance Coordinator for payment to third parties. Keep client(s) informed of actions/payments being made.
• Meet regularly with Lead Case Manager to staff case load. Provide on-going program evaluation and recommendations to the Lead Case Manager and Program Director for continuous growth and quality.
• Be active in and network at monthly community groups, events, and meetings. Provide presentations at various community groups, events, and meetings within areas of responsibility to include rural and metropolitan areas. Promote the success and reputation of the Emergency Solutions program.
• Coordinate and facilitate monthly support group sessions aimed at assisting clients in their transition from experiencing homelessness to establishing stable housing.
• Provide comprehensive support to clients by collaboratively identifying and addressing their personal, social, and life challenges through a strengths-based and client-centered approach.
• Other duties as assigned.
• Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families and their communities.”

Qualifications

Education: Bachelor’s Degree in Social Work, Sociology, Psychology or a related field.

Attendance: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

Experience: 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus.

Licenses: LMSW, LBSW, LMFT preferred. Drivers License with clear record required.

Vehicle: Must have daily use of a vehicle without prior notice. Up to 70% travel within assigned geographic area.

Other: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

EEO Statement

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.