Case Manager

University at Buffalo; Town of Amherst (NY); On-site; USD 55,000 - 57,000; Full time

Job summary

The University at Buffalo through BEOC seeks a Case Manager to provide comprehensive case management and job coaching. You will work with students in the Buffalo Build Skilled Trades Pre-Apprenticeship Program and related workforce programs to empower success.

The role emphasizes advocacy, collaboration with community partners, and ensuring students achieve personal and professional goals. Evening/weekend hours and valid driver's license are required.

Qualifications

• Bachelor's degree in Social Work, Education, Psychology or related field with 2 years of directly related experience in case management or job coaching.
• Knowledge and strong understanding of social services systems and community resources.
• Cultural competence and the ability to build rapport with diverse populations.
• Proficiency with technology including Microsoft Office Suite and student information systems.
• Evening and weekend hours required.
• A valid Class D driver's license or ability to meet transportation requirements.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Conduct thorough assessments and develop individualized case plans with students and stakeholders.
• Facilitate workshops and group sessions on personal development and independence topics.
• Assist students in job readiness, including resume building and interview skills.
• Provide on-the-job support and coaching to help students integrate into the workforce.
• Monitor and track students' job performance and provide ongoing career guidance.

Skills

Interpersonal skills

Advocacy

Collaboration

Technology literacy

Education

Bachelor's degree in Social Work / Education / Psychology

Master's degree in related field (preferred)

Tools

Microsoft Office Suite

Student Information Systems

Job description

Case Manager

Position Information

Position Title: Case Manager

Department: Educational Opportunity Center

Posting Link: https://apptrkr.com/9830616 https://www.ubjobs.buffalo.edu/postings/64357

Job Type: Full-Time

Posting Detail Information

Position Summary

The Student Support Services Unit of the Buffalo EducationalOpportunity Center (BEOC) is seeking a dynamic, dedicated, andcompassionate individual to join our team as a CaseManager to focus on providing comprehensive casemanagement and job coaching to students in the BEOC's Buffalo BuildSkilled Trades Pre-Apprenticeship Program and other workforcedevelopment programming. The BEOC, supported by the UniversityCenter for Academic and Workforce Development (UCAWD) and StateUniversity of New York, provides urban and/or disadvantagedresidents in the Western New York area with tuition-free academicprograms, workforce development training and certifications andgainful employment opportunities. The Case Manager position requires someone with stronginterpersonal skills, a commitment to advocacy, and the ability toempower students to achieve their personal and professional goals.This role requires strong organizational skills, empathy, and theability to work collaboratively with students and stakeholders. Ifyou are passionate about empowering individuals to reach their fullpotential and thrive in a supportive environment, we want to hearfrom you.

Key responsibilities of this position include:

• Conduct thorough assessments and develop individualized caseplans in collaboration with students, community agencies and otherstakeholders (i.e. housing, healthcare, legal, job placement,etc.).
• Facilitate engaging workshops and group sessions for studentson topics relevant to personal development and independence such asbudgeting, time management, and problem solving.
• Assist students in job readiness preparation, including resumebuilding, interview skills, and job search strategies.
• Provide students with on-the-job support and coaching to helpthem successfully integrate into the workforce.
• Monitor and track students' job performance and provide ongoingguidance for career advancement.

About The Buffalo Educational OpportunityCenter

The BuffaloEducational Opportunity Center (BEOC) is an adulteducation enterprise, of the State University of New York,University Center for Academic and Workforce Development (UCAWD),with an annual enrollment of 1,940 students that provides urbanand/or disadvantaged residents in the Western New York area withtuition-free academic programs, workforce development training andcertifications, and gainful employment opportunities. The missionof BEOC is to produce lifelong learners who are self-directed,empowered, and committed to excellence. Residents of thesurrounding Buffalo community are provided a range of servicesdesigned to develop the academic and workforce development skillsnecessary to become self-sufficient. Programs and services arestructured to adapt to the needs of our students — as well as tothe demands of our community — and serve as first steps toward theattainment of long-term educational and employment skills. To learnmore about the Buffalo Educational Opportunity Center, visit ourwebsite.

Learn more:

• Our benefits, where we prioritize your well-beingand success to enhance every aspect of your life.
• Being a part of the University at Buffalocommunity.

As an Equal Opportunity / Affiant employer, the ResearchFoundation will not discriminate in its employment practices due toan applicant's race, color, religion, sex, sexual orientation,gender identity, national origin and veteran or disabilitystatus.

Minimum Qualifications

• Bachelor's degree in Social Work, Education, Psychology orrelated field with 2 years of directly related experience in casemanagement or job coaching.
• Knowledge and strong understanding of social services systemsand community resources.
• Cultural competence and the ability to build rapport withdiverse populations.
• Proficiency with technology including Microsoft Office Suiteand student information systems.
• Evening and weekend hours will be required.
• A valid Class D driver's license to operate a motor vehicle isrequired or candidate must otherwise demonstrate their capacity tomeet the transportation requirements of the position.
• An equivalent combination of education and experience will beconsidered.

Preferred Qualifications

• Master's degree in Social Work, Education, Student Personnel,Psychology or related field.
• Bilingual
• Experience working with academically under-prepared and/oreconomically disadvantaged adults.

Salary Range

$55,000 - $57,000

Special Instructions Summary

This position is funded until 12/31/2027 by a grant from the NewYork State Office of Strategic Workforce Development and is subjectto the continued availability of funds from this grant.

Is a background check required for this posting?

Yes

Contact Information

Contact's Name: Heidy Galan-Honrado

Contact's Pronouns:

Contact's Title: Student Success Programs Coordinator

Contact's Email: [e-mail]

Contact's Phone: [phone]

Posting Dates

Posted: 09/15/2026

Date to be filled: 11/16/2026