Case Manager

Binghamton University; City of Binghamton (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

Binghamton University seeks a Senior Staff Assistant to support Case Management Services (CARE Team). You will provide direct student care, crisis response, and trauma-informed support across the campus, coordinating referrals and advocating for students’ needs.

You will develop training, conduct data analysis, and prepare departmental reports while maintaining confidentiality and collaborating with university partners. Evening or weekend work may be required.

Qualifications

• Bachelor's degree in social work, psychology, public health, health policy, counseling, health education/promotion, student affairs, public administration, or a related field.
• Experience in crisis response and working with adolescents or young adults.
• Trauma-informed and culturally responsive services with diverse student body.
• Effective oral and written communication and public speaking across stakeholders.
• Organizational, time management, planning and confidential information handling.

Responsibilities

• Direct Student Care & Case Management: primary resource for students in need, coordinating care and referrals.
• Crisis Intervention & On-Duty Response: respond to campus crises and participate in after-hours coverage.
• Student Advocacy & Support: meet with students and family members to navigate systems and provide support.
• Multidisciplinary Collaboration: liaise with campus partners to deliver coordinated services.
• Record Keeping & Compliance: manage records in electronic systems ensuring confidentiality.
• Departmental Operations & Presentations: analyze data, prepare reports, and assist with programs.

Skills

Crisis intervention

Trauma-informed care

Cultural competence

Oral and written communication

Organizational skills

Public speaking

Interpersonal skills

Education

Bachelor's degree in social work or related field

Tools

Maxient database

Job description

About Binghamton University:

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description:

Budget Title: Senior Staff Assistant (SL-3)

Salary: $60,250 - $65,000

This position reports to the Director of Case Management Services and duties include direct service with students, families and the larger campus community, crisis work, critical incident response, consultation, liaison relationships, outreach programming and rotating after-hours duty responsibilities. The Case Manager will also develop and implement training(s), conduct data analysis, and prepare departmental reports. All case manager positions involve administrative tasks and duties. Occasional evening, night or weekend work may be required if a situation warrants this need.

Case Management Services (CARE Team) works to educate and inform members of the Binghamton University community through caring, advocacy and supportive endeavors. Our goal is to empower students and attend to their needs holistically through education and personal development. Case managers work with students to develop life skills and to promote social, emotional and educational growth. Case managers provide consultation, advocacy, resources/referrals and educational services as well as help students navigate systems throughout their college experience. All case managers work from a generalist, strengths-based, trauma-informed, client-centered, humanistic approach. The CARE Team is deeply committed to providing culturally responsive services to a diverse student body.

Responsibilities Include:

• Direct Student Care & Case Management: Serve as a primary resource for working with students in need collecting, organizing, and evaluating case facts; sending outreach; developing intervention plans; coordinating care; facilitating medical withdrawal and re-enrollment processes; and managing resource referrals.
• Crisis Intervention & On-Duty Response: Provide direct crisis intervention and respond to assigned University critical incidents (such as student death); participate in a rotating on-duty schedule for campus crisis response within the Division of Student Affairs, including assigned after-hours, weekend, and holiday coverage.
• Student Advocacy & Supportive Services: Meet with students, family members (if necessary), university staff/faculty, and community partners to navigate systems and provide follow-up support; advocate for and deliver trauma-informed supportive services to individuals impacted by interpersonal violence or mental health issues.
• Multidisciplinary Collaboration & Consultation: Collaborate and consult with key stakeholders and student support networks on and off campus to deliver a coordinated, multidisciplinary approach; build liaison relationships with campus partners and offer consultation and outreach to faculty/staff as assigned.
• Record Keeping, Data & Compliance: Manage record keeping through an electronic reporting database system (e.g., Maxient) and standard office/computer software (Google Suite, Microsoft Office), ensuring all correspondence and case actions are accurately documented in full compliance with university, local, state, and federal confidentiality guidelines.
• Departmental Operations & Presentations: Analyze and maintain data, prepare departmental reports, develop and facilitate training presentations, and assist with broader Division of Student Affairs programs, initiatives, and professional development.

Requirements:

• Bachelor's degree in social work, psychology, public health, health policy, counseling, health education/promotion, student affairs, public administration, or a related field
• Previous experience in crisis response, crisis intervention, and working with adolescents or young adults
• Experience providing trauma-informed and culturally responsive services, with demonstrated cultural competence to lead in a community with a diverse student body
• Must have demonstrated positive interpersonal skills, effective oral and written communication skills, and public speaking skills across all stakeholder levels (students, parents, staff, faculty, and administration)
• Possess and demonstrate effective skills in organization, time management, planning, decision-making, problem-solving, and strategic thinking, with the ability to handle confidential information in a sensitive, compliant manner using sound judgment

Preferred:

• Master's or advanced degree in a related field and/or professional licensure
• Two or more years of experience working in a college/university environment, including an understanding of the Student Conduct process
• Knowledge of DSM-5 and government regulations pertaining to students (e.g., FERPA, HIPAA, Title IV, Title IX, Section 504, and ADA)
• Experience developing crisis response protocols and strategies, with demonstrated ability to manage multiple complex cases at a time
• Familiarity with the Maxient reporting system

Additional Information:

Special Notes:

• This position is considered a Campus Security Authority for purposes of Clery Act compliance
• Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials

Binghamton University is a tobacco-free campus.

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit: https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.