Case Manager

Henry Ford Health; Southfield (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Henry Ford Health is seeking a Case Manager to join our patient-centered care team in Michigan. The role involves coordinating identification, assessment, planning, facilitation, and advocacy to meet patients' healthcare needs across the care continuum.

Required: RN or LMSW with a valid Michigan license and at least 3 years of clinical experience; strong communication, documentation, and customer service skills; knowledge of care guidelines and health determinants.

Qualifications

• Bachelor's degree in Nursing or Master's in Social Work is required.
• Minimum 3 years of clinical experience.
• Excellent verbal communication and written documentation skills.
• Excellent customer service and interpersonal skills with ability to interact with internal and external customers at all levels.
• Strong problem-solving, analytical, and decision-making skills.
• Strong computer skills and technical knowledge.
• Knowledge of preventive service guidelines, clinical practice guidelines, Medicare and Medicaid regulations, and case management principles.
• Knowledge of medical ethics and legal implications related to case management.
• Understanding of social determinants of health and their impact on patient wellbeing.
• Demonstrated ability to facilitate community resources to meet the needs of diverse populations.
• Strong organizational, planning, and implementation skills with ability to manage multiple complex patient needs simultaneously.
• Strong sense of compassion with ability to advocate effectively for patients and families.

Responsibilities

• Identify, assess, plan, facilitate, coordinate and advocate for patient care across the continuum.
• Provide discharge planning services to support safe transitions to next level of care.
• Collaborate with care teams to meet individual and family healthcare needs.

Skills

Verbal communication

Written documentation

Customer service

Interpersonal skills

Problem solving

Analytical thinking

Computer skills

Knowledge of care guidelines

Understanding social determinants

Education

Bachelor's degree in Nursing

Master's degree in Social Work

Tools

EHR systems

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY:

The Case Manager is a member of the hospital or specialty-based patient-centered care team or treatment team responsible for the collaborative practices of identification, assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual's and family's health care needs. The goals of the case manager are to promote patient safety, quality of care and cost-effective outcomes. The case manager provides effective discharge planning services that support a safe transition to the next level of care and addresses the needs of patients who have experienced a critical event or diagnosis that requires management strategies to optimize health outcomes along the care continuum.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree in Nursing or Master's degree in Social Work
• Minimum 3 years of clinical experience
• Excellent verbal communication and written documentation skills
• Excellent customer service and interpersonal skills with ability to interact with internal and external customers at all organizational levels
• Strong problem-solving, analytical, and decision-making skills
• Strong computer skills and technical knowledge
• Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations, and case management principles
• Knowledge of medical ethics and legal implications related to case management
• Understanding of social determinants of health and their impact on patient wellbeing
• Demonstrated ability to facilitate community resources to meet the needs of diverse populations
• Strong organizational, planning, and implementation skills with ability to manage multiple complex patient needs simultaneously
• Strong sense of compassion with ability to advocate effectively for patients and families

PREFERRED EXPERIENCE:

• Experience in discharge planning, home health care, rehabilitative medicine, or managed care

CERTIFICATIONS/LICENSURES REQUIRED:

• Registered Nurse (RN) or Licensed Social Worker (LMSW) with valid, unrestricted State of Michigan license

CERTIFICATIONS/LICENSURES PREFERRED:

• Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC)
• Accredited Case Manager (ACM) by the American Case Management Association