Case Manager

Saint James Health; Newark (NJ); On-site; USD 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a compassionate Case Manager to join their dynamic Health Care Center. In this pivotal role, you will advocate for clients, coordinate essential services, and provide personal support to those in need. Your efforts will directly impact the lives of individuals facing challenges, ensuring they receive the necessary resources and care. If you are passionate about making a difference and have a strong background in customer service and case management, this opportunity is perfect for you. Join a team dedicated to enhancing the well-being of the community and fostering positive change.

Qualifications

• 3+ years customer service experience, preferably in human services.
• Professional experience supporting individuals with disabilities preferred.

Responsibilities

• Admits new clients by reviewing records and conducting orientations.
• Monitors cases by verifying attendance and evaluating treatments.

Skills

Customer Service

Case Management

Crisis Intervention

Bilingual Communication

Education

High School Diploma or GED

Job description

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Position Summary

Saint James Health is looking for a passionate and empathetic Case Manager for our busy Health Care Center. As a case manager, you will be responsible for verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.

• Admits new clients by reviewing records and applications; conducting orientations.
• Determines clients' requirements by completing intake interviews
• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
• Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
• Maintains clients' records by reviewing case notes; logging events and progress.
• Prepares monthly reports by collecting, analyzing, and summarizing treatment and results data and trends.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Receive and process Routine Referrals based on SJH policy and procedure for referrals.
• Follow up with patients discharged from the Hospital or Emergency Room per SJH policy 5010
  
  

Position Summary

Saint James Health is looking for a passionate and empathetic Case Manager for our busy Health Care Center. As a case manager, you will be responsible for verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.

Essential Duties And Responsibilities

• Admits new clients by reviewing records and applications; conducting orientations.
• Determines clients' requirements by completing intake interviews
• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
• Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
• Maintains clients' records by reviewing case notes; logging events and progress.
• Prepares monthly reports by collecting, analyzing, and summarizing treatment and results data and trends.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Receive and process Routine Referrals based on SJH policy and procedure for referrals.
• Process urgent referrals per SJH policy 5010
• Follow up with patients discharged from the Hospital or Emergency Room per SJH policy 5010
  
  

Qualifications

High School Diploma or GED

3+ years customer service experience, preferably in human services, possess demonstrated commitment to customer service

Professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors highly preferred

Must have a valid in-state driver's license

Bilingual preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must be able to lift and/or move up to 10 pounds.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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