Case Manager

Urban Pathways, Inc.; New York (NY); Hybrid; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to provide essential support to vulnerable populations in New York City. In this impactful role, you will deliver comprehensive case management services, including crisis intervention and advocacy, to help clients achieve self-sufficiency. The position offers a hybrid work environment, allowing for both in-office and remote work, and comes with a robust benefits package. If you are passionate about making a difference and have the skills to empower individuals in need, this opportunity is perfect for you.

Benefits

Healthcare Coverage

Retirement Savings Plans

Paid Time Off

Professional Development Opportunities

Flexible Work Arrangements

Wellness Programs

Employee Assistance Program (EAP)

Employee Recognition Programs

Qualifications

• Bachelor's degree required; social work preferred.
• 1+ years of counseling experience with mental health conditions.

Responsibilities

• Provide comprehensive case management services for clients.
• Assess client needs and develop service plans for self-sufficiency.

Skills

Interpersonal Skills

Communication Skills

Crisis Intervention

Problem-Solving

Bilingual (English/Spanish)

Education

Bachelor's Degree

Degree in Social Work

Tools

Microsoft Office

AWARDS Database

Job description

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This range is provided by Urban Pathways. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.93/yr - $32.30/yr

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid: 4 days in office/1 day remote

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Responsibilities

• Provides comprehensive case management services for assigned clients, including crisis intervention, advocacy, assistance in problem-solving, assessment, conflict resolution, entitlements, training on daily living skills, and referrals.
• Assesses client needs and develops service plans and client objectives to achieve self-sufficiency.
• Conducts field work, including home visits, escorting clients to appointments, and outreach.
• Monitors client medication as required.
• Maintains and submits all necessary documents and reports as required by Urban Pathways, regulatory, and funding agency policies, procedures, and regulations.
• Attends staff meetings, training, and supervisory sessions as required.
• Develops and maintains relationships with community services and resources.
• Performs all other duties as assigned.

Qualifications

• A bachelor’s degree is required. A bachelor’s degree in social work or another related field is preferred.
• Minimum one year of clinical, individual, or group counseling experience with persons living with a mental health condition, formerly homeless people preferred.
• Strong computer skills and knowledge of Microsoft Office (Word, Outlook, Excel, etc.).
• Strong interpersonal skills and the ability to work as part of a team.
• Strong written and verbal communication skills.
• Familiarity with online chart record databases such as AWARDS is a plus.
• Bilingual in English or Spanish is a plus.
• Required to work a flexible schedule, including weekends, holidays, and evenings.
• A clean driving record is a plus.

Benefits

Urban Pathways offers a comprehensive benefits package including healthcare coverage, retirement savings plans, paid time off, professional development opportunities, flexible work arrangements, wellness programs, Employee Assistance Program (EAP), and employee recognition programs.