Case Manager

HANAC, Inc; New York (NY); On-site; Full time

Job summary

A leading social services organization in New York City is seeking a Case Manager for their NORC program. The role involves assisting clients with social services, conducting needs assessments, and providing case management. Ideal candidates will have a degree and experience in social services, with strong communication skills. Benefits include health insurance, flexible spending accounts, and paid time off.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending account

403b

Vacation

Sick pay

Holiday pay

TransitChek

Qualifications

• Experience providing social services case assistance.
• Strong communication skills (writing and speaking).
• Interest in social services and experience with older adults preferred.

Responsibilities

• Direct provision of case management and assistance to clients.
• Interviewing clients for needs assessment.
• Maintaining case service log for documenting time and issues.

Skills

Communication

Strategic thinking

Problem Solving

Education

BA or Associate's degree

Job description

HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City.

TheCase Manager of the NORC program will assist the Program Director to manage the operations of a social services information, referral, and assistance program that emphasizes benefits and entitlements to eligible members of the community.

Rate of pay: $21.00 per hour

Work Schedule: M-F 8am to 4pm

Location:33-34 Crescent Street, Astoria, NY 11106

**Bilingual preferred but not required.

Responsibilities include but are not limited to:

• Direct provision of case management and case assistance to client.
• Excellent communication skills including oral and written with the ability to work with clients in crisis.
• Knowledge of services or resources available to defined clientele.
• Interviewing clients for needs assessment (can be phone, office, or in-home).
• Providing case assistance and case management (including assistance in acquiring, interpreting, and completing required forms and gathering verification information for entitlements and services) to clients to appropriate service agencies.
• Follow up on clients ' cases on a regular basis to assure the resolution of issues identified as well as identify possible new issues.
• Escorting clients to appropriate services to assist with language translation, completion of the necessary paperwork, etc.
• Attend required training - in-house or at other venues to keep abreast of laws, regulations, services, and issues affecting defined clientele.
• Maintaining case service log for documenting time, issues, and resolution.
• Computer entry of the program required statistics.
• Attend Weekly and Monthly case management meetings with Program Director.
• Follow established on-site safetyand emergency procedures.
• Other tasks as needed.

Qualifications:

• BA or Associate's degree with demonstrated human service experience .
• Must have experience providing social services case assistance.
• Strong communication skills (writing and speaking).
• Strategic thinking and planning skills.
• Demonstrated interest in social services and experience working with older adults is preferred.

Benefits Offered: Excellent benefits, including health insurance plan, dental, vision, and life insurance plan, flexible spending account, 403b, vacation, sick, holiday pay, and TransitChek.

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