Case Manager

Sbhonline; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid time off

Growth and advancement opportunities

Job summary

Sbhonline is looking for a motivated Patient Case Manager in New York, NY. The ideal candidate will engage patients, address concerns, and coordinate services to improve retention. Responsibilities include re-engaging patients who have left services and achieving performance targets. The position offers full-time hours, medical and dental insurance, paid time off, and opportunities for growth and advancement.

Qualifications

• Strong communication skills with patients.
• Ability to de-escalate situations effectively.
• Motivated to meet performance targets.

Responsibilities

• Reach out to patients who have left or are considering leaving services.
• Re-engage and persuade patients to continue or return to care.
• Address concerns and resolve issues.

Job description

Patient Case Manager

Location: Brooklyn, NY
Employment Type: Full-Time
Schedule: Monday through Friday, 9:00 AM – 5:00 PM
Salary: Based on Experience

Description

A healthcare organization is seeking a motivated and empathetic Patient Case Manager to focus on patient retention and engagement. This role is ideal for someone who is persuasive, solutions-oriented, and skilled at building trust while resolving concerns.

The ideal candidate is confident communicating with patients, able to de-escalate situations, and driven to meet performance targets.

What You’ll Do

• Reach out to patients who have left or are considering leaving services
• Re-engage and persuade patients to continue or return to care
• Address concerns, resolve issues, and de-escalate conflicts
• Coordinate with internal teams to restart or adjust patient services
• Maintain consistent follow-up and communication with patients
• Achieve weekly retention and performance targets

Perks & Benefits

• Medical and dental insurance
• Paid time off
• Growth and advancement opportunities