Case Manager

Catholic Charities Archdiocese of New York; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Catholic Charities Archdiocese of New York seeks a full‑time Case Manager to provide direct case management services focused on eviction prevention for clients at risk of eviction. The role involves crisis intervention, needs assessments, service planning, and referrals within a collaborative agency setting.

Responsibilities include outreach, documentation, group activities, and coordination with other programs.

Qualifications

• Bachelor’s degree or at least two years’ experience in the social services field.
• Bilingual English/Spanish is a plus.
• Strong interpersonal and communication skills.
• Knowledge of City resources and social service delivery systems.
• Ability to work well independently as well as part of a team.

Responsibilities

• Provide crisis intervention to individuals and families facing housing issues.
• Conduct needs assessments and develop service plans.
• Conduct assessments and follow up with services or referrals.
• Attend regular supervision and trainings.
• Conduct outreach and home visits.
• Maintain documentation of services provided to clients.
• Assist clients in applying for and receiving public benefits.
• Complete statistical reports.
• Assist with food distribution at pantry and related duties.

Skills

Bilingual English/Spanish

Interpersonal skills

Time management

Communication skills

Teamwork

Independence

Education

Bachelor’s degree or 2 years’ experience in social services

Job description

Description

Summary: The case manager provides direct case management services, focusing on eviction prevention, to clients who are subject to or at risk of eviction. Services are provided through advocacy, crisis intervention, information and referral and short-term case management,

Essential Duties and Responsibilities include the following.

• Provide crisis intervention to individuals and families facing a housing crisis, and who are subject to or at risk of eviction. Address emergencies related to housing, food, medical needs, spouse abuse, and any concrete need as presented by client.
• Conduct thorough needs assessment and develop service plan to address identified, concrete needs using a short-term intervention model.
• Conduct assessments of individual and family problems and follow-up with full or brief services, or with referrals to Catholic Charities programs and/or clinics or an outside facility as deemed appropriate.
• Conduct outreach and home visits.
• Develop and maintain good communication with other programs and departments within the organization to facilitate inter-agency referrals.
• Assist clients in applying for and receiving public and private benefits.
• Maintain current and accurate documentation of services provided to clients.
• Attend regular sessions with immediate supervisor.
• Conduct educational and/or supportive groups.
• Attend Agency’s in-service training and unit meetings as well as any other agency-related activities.
• Complete statistical reports.
• Assist with food distribution at food pantry and related administrative duties.
• Any other job-related duties assigned by the supervisor.
• Other duties may be assigned.
• Other duties may be assigned.

Position Type and Expected Hours of Work:

This is a full‑time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• To conduct home visits and outreach within NYC at least 50% of the time, individuals will use public transportation or traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather conditions.
• Ability to work with the public.
• Ability to position boxes/items at different levels that weigh up to 25 lbs.
• Remain stationary at a workstation and use a computer at least 50% of the time.
• Potential to carry a laptop to offsite work locations.

Qualifications

Education and/or experience required:

• Bachelor’s degree or at least two years’ experience in the social services field.

Skills, Licenses, and/or competencies required:

• Bilingual, English/Spanish, a plus.
• Excellent interpersonal skills, knowledge of social service delivery systems, and knowledge of City resources.
• Good organizational, time-management and communication skills.
• Individual must possess the ability to work well independently as well as part of a team.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.