TEST Case Manager

Catholic Charities of the Archdiocese of New York; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Catholic Charities Community Services seeks a Case Manager/Family Development Coach to support families and individuals in need, providing engagement, assessment, service planning and crisis intervention. This full-time, non-exempt position at Alianza Dominicana Cultural Center in Washington Heights reports to the CM Site Supervisor and requires bilingual Spanish/English and experience in social services.

The role emphasizes strengths-based, trauma-informed approaches, community engagement, and

Qualifications

• Bachelor's degree in human services preferred or equivalent.
• Two years of experience in the social services field required.
• Bilingual Spanish/English proficiency required.

Responsibilities

• Engage clients and plan services using strengths-based approaches.
• Provide crisis intervention and help access benefits and resources.
• Navigate complex service networks and document in data management systems.
• Coordinate community outreach and collaborate with partner agencies.

Skills

Interpersonal skills

Bilingual Spanish/English

Social services knowledge

Organizational skills

MS Office / Google Suite

Salesforce data systems

Education

Bachelor's degree preferred

Two years social services experience

Tools

Salesforce

Job description

Job Description

Job Description

Job Title:

Case Manager/Family Development Coach

Location:

Alianza Dominicana Cultural Center - Washington Heights

FLSA Status:

Full Time, Non-Exempt

Classification: Please refer to EEO-1 Job Classification Guide (i.e. Executive, Professional, Administrative Support Worker, Service Worker, etc.)

Department:

Case Management Program/Contract: N/A

Reports to:

CM Site Supervisor

Supervisory Responsibilities:

Yes No X

Summary: [Briefly summarize this position and how it relates to the general goals of your office and the Mission of Catholic Charities]

The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families facing financial crisis, and food insecurity. We use a strength's based and client-centered approach in our work, always striving to help communities resolve crises, adapt and thrive.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Direct Client Services:

• Provides effective engagement, assessment, service planning and follow-up using a strengths based and trauma-informed approach
• Provides crisis intervention in emergencies and disasters around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources
• Responds to disasters within the community or city as assigned and needed to provide case management support
• Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks
• Designs and provides peer support groups in collaboration with community members

Community Engagement:

• Provides services to the whole family including parents, children and grandparents and identifies and builds upon support systems and community networks
• Conducts community outreach to build program capacity
• Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities

Administrative:

• Enters information into Data Management System(s)
• Meets program deliverables in a timely and efficient manner and works collaboratively with the funding partner (Department of Youth and Community Development—DYCD)
• Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner
• Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities
• Assists at other sites as needed

Position Type and Expected Hours of Work:

• This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs

Working conditions and physical demands

required:

• Travel for field visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings
• Work with clients who require consistent and comprehensive support, some under potentially stressful conditions
• Remain in a stationary position at a workstation and use a computer approximately 70% of the time

Qualifications

Education and/or experience required:

• Bachelor's degree preferred or Associate's degree required in human services with at least two years' experience in the social services field
• Bilingual Spanish/English required

Skills, Licenses, and/or competencies required:

• Excellent interpersonal skills: the ability to work well independently and as part of a team
• Knowledge of social service delivery systems and local resources
• Excellent organizational, time-management and communication skills
• WIFI access and an ability to successfully navigate remote technology, if needed
• Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

Employee (print name)

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Employee (sign name)

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