Case Manager

Bond Health; New York (NY); On-site; USD 26,000 - 55,000; Full time

Job summary

Bond Health in Brooklyn seeks a Case Manager to oversee a 105-unit Permanent Supportive Housing program. The Case Manager will provide case management and service coordination at the program site, with frequent contact through face-to-face meetings, calls, e-mail, and other electronic exchanges with colleagues.

The role includes assessments, person-centered service plan development, referrals to benefits, collaboration with the psychiatrist, and community integration using Housing First

Qualifications

• Bachelor's degree in human services or related field.
• 2
• Experience with homelessness, substance use, mental health and/or trauma settings preferred.
• 3
• Bilingual English/Spanish required.
• 4
• Weekend availability.
• 5
• Must possess strong organizational, writing, communication, and computer skills.
• 6
• Self-starters with energy to work with high-need individuals.
• 7
• Strong engagement and interpersonal skills.
• 8
• Some experience with low-income or homeless populations.
• 9
• Familiar with interventions for residents with severe persistent mental health issues.

Responsibilities

• Maintain a caseload of high risk/high intensity tenants.
• Provide enhanced case management services informed by Housing First in the office and at residents' homes.
• Conduct assessments and program intakes for assigned residents.
• Ensure data accuracy and collect required documentation.
• Develop and update person-centered service plans (every 6 months).
• Utilize trauma-informed interventions and culturally responsive engagement techniques.
• Identify residents’ strengths, needs, abilities, and preferences.
• Act as liaison for the psychiatrist and manage appointment times.
• Provide referrals, advocacy, and linkages to public benefits.
• Maintain and refer to a network of resources to support community integration.
• Implement groups focusing on life skills, education, support, relapse prevention and mental health counseling.
• Coordinate with Workforce Opportunities to link residents to employment/education assistance.
• Coordinate aftercare services and follow-ups post-discharge.
• Conduct outreach and engagement including apartment visits/inspections.
• Participate in community development and partnerships with other providers.
• Ensure compliance with regulations and complete monthly Audit Tool.
• Work with Property Management to ensure lease terms and rent payments.
• Provide services respectfully across cultural differences.
• Provide administrative support to leadership as needed.
• Other duties as assigned.

Skills

Organizational skills

Writing skills

Communication skills

Computer skills

Education

Bachelor's degree in human services

Job description

Case Manager needed in Brooklyn
Full time position!

The Case Manager will provide case management and service coordination at a 105-unit Permanent Supportive Housing program. The Case Manager will be required to have frequent contact, not limited to, weekly or monthly face-to-face meetings, telephone conversations, e-mail and other electronic exchange with colleagues is expected.

Responsibilities

• Maintain a case load of high risk/high intensity tenants.
• Provide enhanced case management services which will be informed by a Housing First approach in the office and at the resident’s home using evidence-based practices such as Motivational Interviewing and Harm Reduction techniques.
• Conduct assessments and program intakes all assigned residents.
• Ensure data is accurate and complete and that all required accompanying documentation is collected.
• Develop and update person centered service plans (every 6 month).
• Utilize trauma informed interventions and culturally responsive engagement techniques to assist residents with overcoming barriers to housing stability and assist them in their community integration.
• Identify each resident’s strengths, needs, abilities, and preferences.
• Act as liaison for the psychiatrist at the program site and manage the appointment times of residents receiving services from the doctor.
• Provide referrals, advocacy, and linkages to public benefits including but not limited to healthcare, SNAP, SSl/SSDI, and public assistance.
• Maintain and refer to a network of resources and contacts that will further their community integration.
• Implement groups with a focus on life skills, education and support, relapse prevention and mental health counseling.
• Coordinate with Workforce Opportunities department to link residents to employment and educational assistance.
• Coordinate aftercare services and follow-up contacts for post-discharge updates.
• Conduct outreach and engagement including apartment visits and inspections.
• Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.
• Ensure compliance with organizational and funder regulations and documentation. Complete a monthly Audit Tool and ensure that all citations are cured.
• Work with Property Management staff to assist resident to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors.
• Provide all services in a manner that respects cultural differences amongst residents.
• Provide administrative support to the Assistant Director and Program Director as needed.
• Other duties as assigned by a supervisor.

Requirements

• A Bachelor's degree in human services or related field required.
• Experience working with homelessness, substance use, mental health and/or trauma settings preferred.
• Bilingual English/Spanish required.
• Must be willing to work a weekend day.
• Must possess strong organizational, writing, communication, and computer skills.
• Candidates must be self-starters with the skills and energy to work with high-need individuals.
• Strong engagement and interpersonal skills.
• Some relevant experience working with low-income or homeless populations.
• Be familiar with interventions needed for resident with severe persistent mental health issues.
• Case Manager is regularly required to, type, use hands and fingers, reach with hands and arm. Case Manager is regularly required to walk, ascend and descend stairs, stoop, and kneel. Case Manager is often required to spend up to six (6) hours sitting at a desk during a normal eight (8) hour shift. Occasionally the Case Manager is required to lift items less than 5 pounds. The Case Manager is regularly required to move throughout the facility/NYC while carrying out job duties.

Salary

Position is on a temp to perm basis. Temp salary is $26 per hour. Perm salary is $53,000-$55,000 per year plus benefits